Account Resolution Representative, Wells Fargo

Wells Fargo

Location:
United States, Chandler

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Wells Fargo is seeking an Account Resolution Representative to support the Auto Division within Consumer Lending. Wells Fargo Auto has a long history of serving the dealer community, we are committed to personal service, strong dealer relationships, and providing a broad spectrum of credit solutions for your consumer customers. Imagine yourself working in a fast-paced call center where you will have the opportunity to provide outstanding service while making a difference in the lives of our customers! For additional information on lines of business, refer to the external Careers Site at www.wellsfargojobs.com.

Job Responsibility:

Perform moderately complex customer support tasks when evaluating customer situations to provide relevant solutions
Proactively seek ways to improve quality of customer experience while working on collecting and negotiating terms of repayment on specialized outstanding account balances
Support Account Resolution functional area as an experienced Account Resolution Representative by utilizing advanced knowledge of company products, services, policies, procedures, account resolution systems, and apply this knowledge when communicating with delinquent customers
Receive direction from supervisors, and escalate non-routine questions to more experienced Account Resolution individuals
Refer more complex issues to more experienced Account Resolution Representatives
Interact with immediate team and Account Resolution functional area on wider range of information, as well as internal and external customers

Requirements:

2+ years of account resolution, customer contact, customer service, or sales environment experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Ability to follow policies, procedures, and regulations
Ability to effectively listen and elicit information while exercising independent judgment to identify and resolve problems
Ability to execute in a fast paced, high demand, environment while balancing multiple priorities in structured but flexible, adaptable and changing, call center environment
Ability to interact with integrity and a high level of professionalism with all levels of team members and management
Ability to meet or exceed business goals and objectives, while fostering a team atmosphere
Ability to work effectively in a structured but flexible, adaptable and changing, call center environment
Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
Ability to navigate multiple computer screens while working on the phone
Strong analytical skills with high attention to detail and accuracy
Call center, customer service, or collections experience in the financial or auto services industry
Experience with Wells Fargo Auto servicing account management
Exposure to Wells Fargo Auto servicing systems such as: CARS, ECMP (Enterprise Complaints Management Portal), and iTop

Nice to have:

Ability to follow policies, procedures, and regulations
Ability to effectively listen and elicit information while exercising independent judgment to identify and resolve problems
Ability to execute in a fast paced, high demand, environment while balancing multiple priorities in structured but flexible, adaptable and changing, call center environment
Ability to interact with integrity and a high level of professionalism with all levels of team members and management
Ability to meet or exceed business goals and objectives, while fostering a team atmosphere
Ability to work effectively in a structured but flexible, adaptable and changing, call center environment
Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
Ability to navigate multiple computer screens while working on the phone
Strong analytical skills with high attention to detail and accuracy
Call center, customer service, or collections experience in the financial or auto services industry
Experience with Wells Fargo Auto servicing account management
Exposure to Wells Fargo Auto servicing systems such as: CARS, ECMP (Enterprise Complaints Management Portal), and iTop

Additional Information:

Job Posted:
August 07, 2025

Expiration:
August 13, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Account Resolution Representative