Account Resolution Representative

• Perform routine transactional tasks, such as taking inbound calls and making outbound calls by utilizing either an auto dialer or direct dial system to determine reason for delinquency
• Seek ways to improve quality customer experience by collecting and negotiating terms of repayment on outstanding account balances
• Support Account Resolution functional area by utilizing the knowledge of company products, services, policies, procedures, and Account Resolution systems
• Regularly receive direction from supervisors, and escalate questions and complex issues to more senior roles
• Interact with immediate Account Resolution team on basic Account Resolution related information, as well as internal and external customers

6+ months of account resolution, customer contact, customer service, or sales environment experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Excellent verbal, written, and interpersonal communication skills
• Good analytical skills with high attention to detail and accuracy
• Able to negotiate, influence, and collaborate to build successful relationships
• Solid conflict management and decision-making skills
• Customer service focus with the ability to listen to customer needs and recommend solutions
• Ability to manage to production goals, deadlines, and various metrics
• Capable to work effectively in structured but flexible, adaptable and changing, call center environment
• Ability to navigate multiple computer system windows, applications, and utilize search tools to find information

• robust benefits
• competitive compensation
• programs designed to help you find work-life balance and well-being