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Alfa Laval Logo Alfa Laval · Sales

Account Representative

United States, Kenosha 23.50 - 27.00 USD / Hour · Job Posted March 26, 2026
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Job Description

This customer-facing role is pivotal in building strong relationships, solving problems, and driving service excellence across client accounts. The Account Representative will independently manage a portfolio of clients, ensuring seamless coordination across inside sales, logistics, order management, and issue resolution. This individual will play a key role in maintaining customer satisfaction and operational efficiency through thoughtful communication, timely follow-up, and strategic decision-making.

Job Responsibility

  • Cultivate and maintain strong relationships with both internal and external customers. Act as the main point of contact for assigned accounts, fostering trust and proactive communication
  • Oversee the entire order process from quotation through delivery, including order entry, tracking, and timely follow-up. Ensure accuracy in data entry and manage any adjustments as needed to meet customer requirements
  • Generate quotations and provide product recommendations based on customer needs. Drive sales by identifying upselling and cross-selling opportunities within account management
  • Collaborate with warehouses and logistics teams to ensure timely product delivery and resolve any shipment-related issues. Track orders and proactively address any potential delivery delays or disruptions
  • Resolve customer issues effectively, utilizing analytical and critical thinking skills. Provide solutions that minimize impact to both the client and the organization
  • Meet or exceed defined performance metrics, including response time, order accuracy, and customer satisfaction scores. Document interactions and updates in CRM systems (e.g., One4All, Anytime) and generate reports as needed
  • Anticipate client needs and address potential concerns before they arise. Regularly check in with accounts to provide updates, gather feedback, and adjust support as needed

Requirements

  • High School Diploma or equivalency
  • Proven experience in customer service, inside sales, account management, or a similar role, ideally within a corporate or warehouse/logistics environment
  • Proficiency in order management systems and CRM software
  • High attention to detail, with the ability to handle multiple tasks and meet deadlines
  • Strong decision-making abilities and a proactive approach to problem-solving
  • Excellent communication and interpersonal skills for effective relationship management

What we offer

  • Medical/dental/vision/life
  • 401(k) plan
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