Account Relationship Representative

• Serve as a key resource for assigned accounts, providing prompt and effective support
• Respond to customer issues, inquiries, and requests in a professional and timely manner
• Collaborate with the outside sales team to identify opportunities and meet/exceed monthly sales goals
• Support and implement vendor-managed inventory (VMI) programs at customer sites
• Operate and maintain inventory systems
• Ensure accurate tracking, organization, labeling, and cleanliness of managed inventory
• Manage min/max product quantities and assist in cross-referencing products for VMI programs
• Identify unprofitable inventory and recommend adjustments to align with business objectives
• Enter and manage quotes and orders in the ERP system or through collaboration with Customer Service
• Research, prepare, and follow through on customer quotes using branch and company resources
• Generate add-on sales opportunities by recognizing and acting on customer needs
• Communicate directly with vendors and Product Management to meet customer requirements
• Serve as a liaison between customers, the commercial team, and the Solutions group to deliver effective results

• High School Diploma or equivalent required
• 2+ years of relevant sales or customer service experience
• Familiarity with Epicor Prophet 21 (P21) or similar ERP systems (preferred)
• Clear and professional verbal and written communication skills
• Strong interpersonal skills with ability to build trust at all levels, including executives
• Excellent time management, organization, and attention to detail
• Confident presenting information to groups and customers

Familiarity with Epicor Prophet 21 (P21) or similar ERP systems

• Quarterly bonus incentive
• Vehicle Stipend
• Comprehensive benefits package
• Highly flexible unlimited PTO policy