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The position is accountable for the entire credit granting process, including booking payments, managing customer inquiries, and handling credit card refunds. You will work on reconciliation processes and actively support month-end procedures at Bvlgari Hotel Roma.
Job Responsibility:
Booking of customer’s payment, and credit card payment received, in Opera system
Check and answer of customer’s request, such as copy of invoice and credit card charges explaining
Daily event’s charges control and booking of final invoice
Process credit card refunds and manage relations with credit card acquiring company
Control of PM room’s open by Guest Service/Events/F&b/SPA to be sure that all of them have a reason to be opened
Supervisor of customer’s invoice control
Collection of outstanding invoice, speeding up the customer by phone, or mail
Monthly meeting with Sales, Event and Guest Service Manager to explain them the update situation
Intercompany reconciliation
Coordinator of BS reconciliation
Actively support the whole accounting team in the month end procedures
Reconcile credit card receivables
Requirements:
Positive attitude in solve customer’s request
Good knowledge of English language
At least two year in a similar accounting position
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