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This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE partner/customer office. Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Requirements:
Reconciliation of customer accounts (Account Receivable (AR) & Customer payments)
Manage corrective activities in regard to invoice inaccuracies
Provide customer service by responding, Tracking and resolving customer invoicing inquiries
Work with internal stakeholders such as Sales, Operations, Finance, Tax & Credit Analyst of possible adverse relationship issues, e.g. delinquencies, administrative issues etc.
Actively manage AR health & targets
Coordinate, facilitate, process and follow-up on financial changes (e.g. schedule restructuring, company restructurings, etc.)
Support testing of new systems releases as requested
Manage, and process non-financial changes (e.g. equipment location, billing address, serial number changes)
analyzing and ensuring customer information is accurate and up to date in the systems
Delinquency Management
Identify Past Dues (current &potential)
Make Collection Calls
Manage Collection Letters (Standard Letter)
Escalate Collection Activities on Delinquency > 30 Days