Account Protection Specialist Jobs

BlueVine

Location:
United States, Jersey City ▼
Salt Lake City

Category:
Banking

Contract Type:
Not provided

Salary:

23.00 USD / Hour

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Job Description:

Our Fraud Servicing team is dedicated to protecting Bluevine and our customers by identifying and mitigating potential fraud. As a subject matter expert across all Bluevine products, you will handle the day-to-day intake and investigation of high-risk transactions, resolve complex issues, and relentlessly pursue ways to both prevent fraud and enhance the customer experience. In this role, you’ll partner with leadership, peers, and cross-functional stakeholders to quickly and effectively address potential fraud concerns and high risk transactions. You will be expected to take swift action, escalate issues when needed, and identify emerging trends—proactively recommending improvements that minimize risk exposure. You’ll also have the opportunity to analyze transaction patterns and collaborate across teams to implement solutions that strengthen fraud prevention while creating a safer, smoother experience for our customers.

Job Responsibility:

Manage case queues to investigate and resolve potential fraud concerns and high-risk transactions across multiple channels (phone, email, chat, and social media)
collaborate with Security Operations, Backoffice Risk, and banking partners to strengthen fraud prevention
Serve as a subject matter expert on fraud and high-risk transactions, supporting all lines of business (LOBs) and expanding expertise through peer knowledge sharing
Deliver exceptional customer service by owning cases end-to-end—collaborating with internal partners and ensuring timely, effective resolution
Handle all high-risk cases with urgency, consistently meeting or exceeding service-level agreements (SLAs)
Partner with customers, business partners, and leadership to resolve concerns while recommending product or process improvements to mitigate future fraud risks
Collaborate with cross-functional risk teams to reduce fraud incidents, including Account Takeovers (ATO), social engineering, and other red flags
Work independently to manage multiple projects with shifting priorities
Support initiatives and special projects as assigned by leadership
Meet regularly with your leader and team to share trends, address customer concerns, and track progress toward department goals

Requirements:

Minimum 2+ years of customer support experience, including direct client-facing interactions
Must be 18 years of age or older and able to meet all job requirements
High school diploma or GED required
Excellent written and verbal communication skills
Ability to follow a defined work schedule: shifts assigned between 8:00 AM – 8:00 PM ET, Monday through Friday
Compliance with hybrid work policy: 2 days in-office, 3 days remote each week
Dedicated, distraction-free home workspace with reliable internet (minimum speed of 100 Mbps)

What we offer:

Excellent health coverage and life insurance benefits
401K with an immediate 3% company match
PTO, Company Holidays, and Flexible Holidays
Company-sponsored Mental Health Benefits, including 1:1 therapy
Over $1,000 each year to spend on your personal wellness
Monthly WFH stipends totaling over $1,000 annually
Generous, paid parental leave covering up to 20 weeks of leave for birthing parents and up to 12 weeks of leave for all other parents
Access to financial coaches and education sessions
Weekly catered lunches and fully stocked kitchen pantries
Community-based volunteering opportunities

Additional Information:

Job Posted:
December 06, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Account Protection Specialist