CrawlJobs Logo
PagerDuty Logo PagerDuty · IT - Software Development

Account Partner, Professional Services

United States, Atlanta Employment contract 156000.00 - 184800.00 USD / Year · Job Posted May 29, 2026
Apply Position
Job Link Share

Job Responsibility

  • Pipeline Development & Selling Motion
  • Architect and execute multi-threaded Professional Services strategies within strategic and enterprise accounts
  • orchestrate 2–12 week services deal cycles with executive alignment and commercial rigor
  • Consistently meet or exceed services bookings, attach-rate, and consumption targets while driving predictable pipeline generation and velocity metrics
  • Lead discovery to map business-critical pains (noise, toil, on-call fatigue, change risk, slow comms) to differentiated service offerings, scoped SOWs, and multi-phase engagement roadmaps
  • Deliver compelling value narratives (ROI, time-to-value, risk mitigation, competitive differentiation) tailored to C-level and VP stakeholders across IT, Engineering, and Operations
  • Account Strategy & Customer Value
  • Co-architect account strategies with Account Executives, CSMs, and Solutions Engineers to align enterprise business outcomes with services-led transformation milestones and measurable impact
  • Position services as strategic enablers across incident response maturity, AIOps signal tuning/event orchestration, automation/runbooks, AI-driven operations, and enterprise integrations (e.g., ServiceNow, Jira, Slack/Teams, AWS, Datadog, New Relic, Splunk, GitHub/GitLab, Terraform)
  • Drive adoption and quantifiable business impact (e.g., MTTA/MTTR reduction, toil elimination, developer productivity gains, SLO adherence, operational cost savings) that influence customer renewal and expansion decisions
  • Scoping, Pricing & Delivery Orchestration
  • Partner with Delivery leadership to architect, price, and resource engagements that balance customer transformation objectives with margin targets and scalable delivery models
  • Ensure seamless handoffs while maintaining commercial ownership
  • proactively identify and remove blockers, de-risk delivery, and surface follow-on services and expansion opportunities
  • Align SOWs to clear scope, success criteria, measurable acceptance metrics, timeline realism, and strategic value realization frameworks
  • Forecasting & Operational Rigor
  • Maintain accurate opportunity data, multi-quarter close plans, and forecasts in CRM using structured sales methodologies (e.g., MEDDPICC) and pipeline hygiene discipline
  • Monitor engagement health, entitlement consumption, and customer sentiment to drive timely services utilization, renewal readiness, and proactive expansion motions
  • Provide strategic feedback to Product and Delivery teams to refine packaging, pricing, repeatable delivery frameworks, accelerators, and go-to-market positioning
  • Stakeholder Collaboration & Cross-Functional Partnership
  • Partner with Sales, Customer Success, Solutions Engineering, Product, and Marketing to sequence services with platform adoption, expansion plays, and customer lifecycle milestones
  • Collaborate on case studies, executive references, and customer success stories that showcase realized outcomes, competitive wins, and services-led differentiation
  • Engage executives across customer and internal teams to build trusted-advisor credibility, influence strategic decisions, and accelerate deal velocity
  • Executive Engagement & Thought Leadership
  • Facilitate executive workshops, maturity assessments, and strategic roadmap sessions that translate business strategy into actionable, services-led transformation workstreams
  • Educate customers on service ownership best practices, incident lifecycle excellence, AIOps/automation value realization, and operational resilience frameworks
  • Serve as a strategic advisor on digital operations transformation, helping customers navigate organizational change, toolchain consolidation, and platform modernization

Requirements

  • 8+ years in Professional Services sales, solutions consulting, or services leadership within SaaS or enterprise software
  • proven track record of strategic impact and organizational influence
  • Demonstrated success defining go-to-market strategies, building service offerings, or leading cross-functional initiatives that drive measurable business outcomes
  • Deep expertise in consultative selling: multi-threaded relationship building (C-level to technical), discovery, business case creation, executive storytelling, and complex deal orchestration
  • Strong strategic and analytical skills: ability to synthesize market insights, customer feedback, and operational data into actionable strategies and frameworks
  • Proven ability to mentor, enable, and scale teams: experience creating playbooks, training programs, or best practices that improve collective performance
  • Executive presence and communication: ability to influence senior leadership, facilitate strategic workshops, and represent the company externally
  • Rigorous operational discipline: expertise in sales methodologies (MEDDICC/MEDDPICC), forecasting, pipeline management, and CRM hygiene
  • Technical fluency: ability to translate incident response, AIOps, automation, observability, and integration concepts into quantified business value and risk reduction
  • Experience architecting or launching new service offerings, engagement models, or go-to-market motions in a scaling organization
  • Thought leadership experience: published content, conference speaking, or industry recognition in incident management, SRE/DevOps, AIOps, or operational excellence
  • Deep domain expertise in incident response, observability platforms, on-call operations, AIOps signal correlation/tuning, runbook automation, and service ownership best practices
  • Experience selling to and influencing VP Eng, CTO, CIO, SRE/DevOps, IT Ops, and Platform/Cloud leadership in enterprise and strategic accounts
  • Understanding of operational KPIs (MTTA/MTTR, change failure rate, SLO/SLA, toil reduction, developer productivity) and how to design services that measurably impact them
  • Experience leading or contributing to cross-functional strategic initiatives (e.g., partner ecosystem development, vertical market expansion, delivery transformation)
  • Willingness to travel for customer meetings, team events, and industry conferences as needed

Nice to have

  • Experience architecting or launching new service offerings, engagement models, or go-to-market motions in a scaling organization
  • Thought leadership experience: published content, conference speaking, or industry recognition in incident management, SRE/DevOps, AIOps, or operational excellence
  • Deep domain expertise in incident response, observability platforms, on-call operations, AIOps signal correlation/tuning, runbook automation, and service ownership best practices
  • Experience selling to and influencing VP Eng, CTO, CIO, SRE/DevOps, IT Ops, and Platform/Cloud leadership in enterprise and strategic accounts
  • Understanding of operational KPIs (MTTA/MTTR, change failure rate, SLO/SLA, toil reduction, developer productivity) and how to design services that measurably impact them
  • Experience leading or contributing to cross-functional strategic initiatives (e.g., partner ecosystem development, vertical market expansion, delivery transformation)
  • Willingness to travel for customer meetings, team events, and industry conferences as needed

What we offer

  • Competitive salary
  • Comprehensive benefits package
  • Flexible work arrangements
  • Company equity
  • ESPP (Employee Stock Purchase Program)
  • Retirement or pension plan
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
  • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
  • Paid volunteer time off: 20 hours per year
  • Company-wide hack weeks
  • Mental wellness programs
PagerDuty - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Account Partner, Professional Services

8 matching positions

Account Partner, Professional Services

We are seeking an Account Partner, Professional Services to define and scale Pro...
Location
Location
United States , San Francisco
Salary
Salary:
156000.00 - 184800.00 USD / Year
https://www.pagerduty.com Logo
PagerDuty
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years in Professional Services sales, solutions consulting, or services leadership within SaaS or enterprise software
  • proven track record of strategic impact and organizational influence
  • Demonstrated success defining go-to-market strategies, building service offerings, or leading cross-functional initiatives that drive measurable business outcomes
  • Deep expertise in consultative selling: multi-threaded relationship building (C-level to technical), discovery, business case creation, executive storytelling, and complex deal orchestration
  • Strong strategic and analytical skills: ability to synthesize market insights, customer feedback, and operational data into actionable strategies and frameworks
  • Proven ability to mentor, enable, and scale teams: experience creating playbooks, training programs, or best practices that improve collective performance
  • Executive presence and communication: ability to influence senior leadership, facilitate strategic workshops, and represent the company externally
  • Rigorous operational discipline: expertise in sales methodologies (MEDDICC/MEDDPICC), forecasting, pipeline management, and CRM hygiene
  • Technical fluency: ability to translate incident response, AIOps, automation, observability, and integration concepts into quantified business value and risk reduction
Job Responsibility
Job Responsibility
  • Pipeline Development & Selling Motion: Architect and execute multi-threaded Professional Services strategies within strategic and enterprise accounts
  • orchestrate 2–12 week services deal cycles with executive alignment and commercial rigor
  • Consistently meet or exceed services bookings, attach-rate, and consumption targets while driving predictable pipeline generation and velocity metrics
  • Lead discovery to map business-critical pains to differentiated service offerings, scoped SOWs, and multi-phase engagement roadmaps
  • Deliver compelling value narratives tailored to C-level and VP stakeholders across IT, Engineering, and Operations
  • Account Strategy & Customer Value: Co-architect account strategies with Account Executives, CSMs, and Solutions Engineers to align enterprise business outcomes with services-led transformation milestones and measurable impact
  • Position services as strategic enablers across incident response maturity, AIOps signal tuning/event orchestration, automation/runbooks, AI-driven operations, and enterprise integrations
  • Drive adoption and quantifiable business impact that influence customer renewal and expansion decisions
  • Scoping, Pricing & Delivery Orchestration: Partner with Delivery leadership to architect, price, and resource engagements that balance customer transformation objectives with margin targets and scalable delivery models
  • Ensure seamless handoffs while maintaining commercial ownership
What we offer
What we offer
  • Competitive salary
  • Comprehensive benefits package
  • Flexible work arrangements
  • Company equity
  • ESPP (Employee Stock Purchase Program)
  • Retirement or pension plan
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
  • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
  • Fulltime
Read More
Arrow Right

Client Delivery Partner - Professional Services

As a Client Delivery Partner (CDP) – Professional Services, you are accountable ...
Location
Location
United States , New York
Salary
Salary:
145200.00 - 267000.00 USD / Year
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Master's Degree in Engineering, Information Technology, Business, or related field AND 10+ years solution delivery, customer-facing consulting, or digital transformation experience
  • OR Bachelor's Degree in Engineering, Information Technology, Business, or related field AND 12+ years solution delivery, customer-facing consulting, or digital transformation experience
  • OR equivalent experience.
  • 6+ years leadership experience in a matrixed environment.
Job Responsibility
Job Responsibility
  • Drive outcome-based client value through digital transformation, innovation, and industry thought leadership.
  • Leverage industry and functional expertise to shape client strategy and deliver measurable business outcomes.
  • Co-create transformation roadmaps with the client and drive innovation across the program portfolio.
  • Orchestrate the Microsoft ecosystem (product, sales, and services) to accelerate impact.
  • Maintain a strong industry presence through events, forums, and publishing to strengthen thought leadership.
  • Align Microsoft and partner resources across organizational boundaries to execute against customer priorities.
  • Build durable, trust-based relationships.
  • Serve as a trusted advisor to the customer executives through deep understanding of the customer and their industry.
  • Partner with Microsoft executives to expand and deepen strategic relationships.
  • Enable sustainable account growth through long-term strategy and execution.
  • Fulltime
Read More
Arrow Right

Professional Services Consultant - Soc Transformation & Xsiam Deployment

As a Principal Consultant for SOC Transformation & XSIAM Deployment, you will be...
Location
Location
Singapore , Singapore
Salary
Salary:
Not provided
paloaltonetworks.it Logo
Palo Alto Networks Italia
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years of hands-on experience in deploying and integrating SIEM/security analytics solutions within large enterprise environments
  • 8+ years of experience with Security Operations Center (SOC) tooling, processes, and workflows
  • Hands-on technical mastery across SIEM, SOAR, EDR, cloud security, and threat intelligence
  • Ability to conceive, architect, and develop effective correlation and detection rules
  • Strong expertise in Regular Expressions (Regex)
  • A proven track record in modernizing and transforming Security Operations Centers (SOCs) to achieve automation, AI-driven detection, and measurable improvements in MTTD/MTTR
  • Exceptional executive presence, with strong verbal and written communication skills to engage with stakeholders from the SOC analyst to the CISO
  • Experience acting as a trusted advisor to senior security leaders, with the ability to diagnose challenges and deliver strategic recommendations
Job Responsibility
Job Responsibility
  • Serve as the lead strategic advisor and subject matter expert for customers undertaking a full-scale SOC modernization with XSIAM
  • Lead multi-national SOC transformation programs, consolidating fragmented detection and response processes into a unified, AI-driven platform
  • Direct enterprise-scale XSIAM deployments, guiding customers from initial strategy to full operationalization
  • Devise and oversee comprehensive log ingestion strategies to ensure high-quality data fuels the XSIAM platform
  • Architect and implement sophisticated detection strategies and correlation rules to fortify customer defenses against advanced threats
  • Fine-tune and optimize log sources and correlation rules to maximize system performance and detection efficacy
  • Identify opportunities to enhance analyst alert handling and response through automation
  • Transform ambiguity into structured action plans, driving accountability at every level of a customer engagement
  • Build and mentor high-performing professional services teams that blend consulting, engineering, and change management expertise
  • Partner with Product and R&D teams to incorporate field insights into roadmap priorities
  • Fulltime
Read More
Arrow Right

VP Professional Services

The PSO Leader Digital – Americas is responsible for the strategic direction, co...
Location
Location
United States , Jackson
Salary
Salary:
Not provided
chat3d.ai Logo
Chat3D
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Senior leadership experience in Professional Services organizations delivering enterprise digital programs
  • Experience managing SaaS and/or on-premise implementations (ERP, finance systems, back-office automation)
  • Strong ownership of regional financial performance and stakeholder management
  • Experience working closely with Sales in high-volume commercial environments
  • Proven experience improving delivery through automation or AI-enabled tools
  • Experience leading migration programs from legacy or competitor platforms
  • Experience working with delivery partners and managing blended teams
  • Experience leading large, multi-country teams
  • Strong executive stakeholder and customer engagement skills
  • Ability to drive operational discipline and KPI tracking
Job Responsibility
Job Responsibility
  • Lead the Americas Digital Professional Services strategy to drive growth, execution consistency, and customer value realization
  • Own financial performance including revenue, margins, utilization, forecasting, and cost control
  • Partner with Digital Sales on large and complex opportunities to ensure delivery readiness
  • Drive adoption of AI and automation across implementation lifecycle (data migration, configuration, testing, onboarding)
  • Accelerate customer onboarding and reduce time-to-value through improved delivery models
  • Design scalable and repeatable delivery frameworks and playbooks
  • Optimize use of delivery partners and ensure quality and accountability across engagements
  • Define and track time-to-value benchmarks across solutions and customer segments
  • Build and develop leadership capability across delivery, PMO, consulting, and customer success teams
  • Manage executive-level escalations and ensure successful recovery of at-risk programs
What we offer
What we offer
  • Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle
  • Endless Learning: Access global opportunities for growth through our 24/7 online learning platform
  • Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program
  • Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme
  • Caring for Wellbeing: Access our complimentary employee assistance program for mental health support
  • Fulltime
Read More
Arrow Right

Senior Category Manager - Professional Services

Location
Location
United States , Phoenix
Salary
Salary:
Not provided
azblue.com Logo
Blue Cross Blue Shield of Arizona
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5 years of experience in procurement lifecycle, including requirement gathering, contracting, and post-purchase vendor management
  • 5 years of experience of the procurement operation functions including transaction management, sourcing, and pricing analytics
  • High-School Diploma or GED in field of study
Job Responsibility
Job Responsibility
  • Ownership of assigned category including, spend analytics, category and supplier performance management, risk identification, analysis, and mitigation
  • Partner with internal stakeholders to understand business needs and align procurement strategies
  • Strategic engagement with supplier communities to develop and implement initiatives that enable profitable growth
  • Develop category and market expertise that allows the organization to effectively compete in target market segments
  • this includes market trends and competitive analysis, as inputs to the development of our assortment strategy
  • Leverage market intelligence to validate and benchmark costs and competitive pricing
  • Develop product pricing/costing models that demonstrate value, impact, and opportunity
  • Lead RFx processes, contract negotiations and supplier selection, ensuring cost effectiveness & value add
  • Manage on-going supplier relationships and execute supplier performance management initiatives in accordance with standards and guidelines and in collaboration with business partners
  • Manage multiple projects and initiatives within assigned categories with the ability to meet defined timelines and provide proactive status communication to business partners
  • Fulltime
Read More
Arrow Right

VP Professional Services

At Quadient, we support businesses of all sizes in their digital transformation ...
Location
Location
United States , Jackson
Salary
Salary:
Not provided
assessfirst.com Logo
Assessfirst
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Senior leadership experience in Professional Services organizations delivering enterprise digital programs
  • Experience managing SaaS and/or on-premise implementations (ERP, finance systems, back-office automation)
  • Strong ownership of regional financial performance and stakeholder management
  • Experience working closely with Sales in high-volume commercial environments
  • Proven experience improving delivery through automation or AI-enabled tools
  • Experience leading migration programs from legacy or competitor platforms
  • Experience working with delivery partners and managing blended teams
Job Responsibility
Job Responsibility
  • Lead the Americas Digital Professional Services strategy to drive growth, execution consistency, and customer value realization
  • Own financial performance including revenue, margins, utilization, forecasting, and cost control
  • Partner with Digital Sales on large and complex opportunities to ensure delivery readiness
  • Drive adoption of AI and automation across implementation lifecycle (data migration, configuration, testing, onboarding)
  • Accelerate customer onboarding and reduce time-to-value through improved delivery models
  • Design scalable and repeatable delivery frameworks and playbooks
  • Optimize use of delivery partners and ensure quality and accountability across engagements
  • Define and track time-to-value benchmarks across solutions and customer segments
  • Build and develop leadership capability across delivery, PMO, consulting, and customer success teams
  • Manage executive-level escalations and ensure successful recovery of at-risk programs
What we offer
What we offer
  • Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle
  • Endless Learning: Access global opportunities for growth through our 24/7 online learning platform
  • Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program
  • Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme
  • Caring for Wellbeing: Access our complimentary employee assistance program for mental health support
  • Fulltime
Read More
Arrow Right

Technology Sales Specialist-Professional Services

As a Technology Sales Specialist at NTT DATA, you’ll focus on accelerating growt...
Location
Location
United States of America , Remote
Salary
Salary:
115000.00 - 213000.00 USD / Year
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree or equivalent experience in a technical or sales-related field is preferred
  • Certification in industry relevant structured sales methodologies and negotiation skills
  • Vendor accreditations are desirable
  • Extended sales experience in a technology or services environment
  • Demonstrated track record of achieving and exceeding quota in complex consulting and Professional Services sales
  • Proven ability to build and sustain executive relationships (business and IT) and navigate multi-stakeholder buying committees
  • Strong ability to deliver engaging sales presentations and articulate assessments, transformation roadmaps, business cases, and measurable outcomes
  • Demonstrated ability to lead a team-selling approach across consulting, solutioning, delivery, partners, and client management
  • Consultative selling skills with the ability to differentiate NTT DATA Professional Services (delivery approach, accelerators/IP, and outcomes focus) versus staff augmentation, boutique consulting, and other competitors
  • Strong commercial and financial acumen (TCV/ACV, margin, rate cards, milestones, change control) with experience structuring consulting/Professional Services engagements
Job Responsibility
Job Responsibility
  • Builds trusted advisor relationships with client stakeholders and acts as the internal focal point for Professional Services pursuits
  • Drives growth by identifying whitespace, advisory-to-delivery conversion opportunities, and expansion paths from initial projects to multi-workstream programs
  • Leads opportunity qualification and progression, maintains accurate pipeline/forecast reporting, and owns issue escalation to protect deal momentum and delivery readiness
  • Facilitates executive-level conversations (CIO/CTO/CFO/COO/Procurement) that connect consulting recommendations and delivery roadmaps to measurable business outcomes, risk reduction, and financial value
  • Maintains a high level of relevant industry, consulting, and delivery model knowledge to lead meaningful conversations, stay ahead of trends, and position NTT DATA differentiators versus competitors and alternative sourcing options
  • Owns the services pursuit process and collaborates with extended teams (Client Managers, consulting leaders, solution architects, delivery, commercial/legal, and Partners) to define scope, assumptions, staffing approach, pricing, proposals, SOWs, and deliverables—ensuring high-quality submissions and on-time execution through the pursuit lifecycle
  • Collaborates effectively within a matrix environment to achieve shared growth goals while remaining accountable for individual quota, pipeline, and forecast targets
  • Builds and executes stakeholder engagement and governance plans, aligning economic buyers, business owners, technical stakeholders, and procurement to secure approvals and enable outcomes measurement across the engagement lifecycle
  • Engages in complex deal structuring and negotiation (including MSA/SOW, scope, assumptions, rate cards, and milestones) designed to win new Professional Services business and protect margin in partnership with delivery and commercial/legal stakeholders
  • Identifies recurring client needs and patterns to inform repeatable Professional Services plays and helps shape solution offers with consulting and delivery teams to improve scalability and time-to-value
What we offer
What we offer
  • medical
  • dental
  • vision
  • life insurance
  • supplemental life insurance
  • spouse and child life insurance
  • STD
  • LTD
  • Flex Spending Accounts
  • Company 401(k) retirement plan
  • Fulltime
Read More
Arrow Right

Engagement Manager (Professional Services)

Engagement Managers build great client relationships during the pre-sales and de...
Location
Location
United States , New York
Salary
Salary:
110000.00 - 138000.00 USD / Year
blackline.com Logo
BlackLine
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 3 years of experience in Engagement Management, Project Management, Consulting Services, or Professional Services environment
  • Bachelor's degree or equivalent work experience
  • Previous project management experience in a revenue driven environment (e.g. Time and materials billing)
  • Demonstrated successful completion of complex enterprise-level client implementation projects
  • Proven experience to balance multiple projects at any given time and stay on top of all details
  • Demonstrated experience communicating and presenting to a diverse set of people across groups and organizational levels
  • Experience in SaaS industry and/or Software, as well as issues related to installation, configuration, troubleshooting, and support
  • Experience with large scale ERP systems including SAP and Oracle
  • Advanced Knowledge/experience in Accounting, Audits, Financial Services, Software Technology, SaaS industry and/or related experience
  • Excellent communication skills, strong organizational skills and attention to detail
Job Responsibility
Job Responsibility
  • Manage customers, partners and internal stakeholders to ensure the best outcome for both customers and BlackLine
  • Work with the internal teams during the presales process to assessing and approve level of effort, products and solutions involved, and timing of projects
  • Manage the relationship with the customer and partner teams throughout the engagement and serve as main point of contact between customer/partner and BlackLine teams
  • Develop a delivery strategy for large scale partner implementation projects
  • Create customer project plans complete with budgetary information and resource needs
  • Provide leadership to the project team by building and motivating resources to meet project goals, adhering to their responsibilities and project milestones
  • Define project success criteria and communicate them to all stakeholders
  • Provide status updates cross-organization
  • Track and report project financials against estimate
  • resolve budget issues as they arise
What we offer
What we offer
  • Short-term and long-term incentive programs
  • Robust offering of benefit and wellness plans
  • Fulltime
Read More
Arrow Right