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Account Operations Specialist

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Wilson, Sonsini, Goodrich & Rosati

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Location:
United States , Palo Alto ▼

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Category:
Finance

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Contract Type:
Not provided

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Salary:

32.28 - 48.65 USD / Hour
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Job Description:

Wilson Sonsini is seeking an enthusiastic and energic Account Operations Specialist to join our growing Finance Department. This position will support the firm by monitoring invoices for successful e-billing submission to clients. Our e-billing team operates in a highly communicative and collaborative environment, so group participation is essential. We adhere to a “one team” approach, working closely with Account Managers with billing and collecting to reach monthly targets.

Job Responsibility:

  • Maintain rejections and pending invoices under a set threshold
  • Assist with monthly departmental collections targets by monitoring invoice validations, approvals, reductions, and rejections of e-bills to ensure full timely payment
  • Adhere to client deadlines for invoicing, accruals and budgets
  • Manage onboarding for assigned clients migrating to e-billing or switching e-billing vendor sites
  • Update e-billing data in Aderant and BillBlast systems, as needed
  • Oversee timekeeper rate submissions and new matter setups for assigned e-bill clients
  • Implement enhancements and troubleshoot e-billing issues
  • Review outside counsel guidelines and update BillBlast and Aderant to ensure compliance
  • Assist Account Managers with e-bill reports, training, and other e-billing related issues
  • Collaborate with Account Managers to submit appeals
  • Participate in weekly team meetings

Requirements:

  • Bachelor’s degree preferred
  • Experience with Aderant Expert Billing, Entity Manager and BillBlast required
  • 2+ years of extensive experience with billing, collections and e-billing functions of a law firm required
  • Knowledge of firm and client billing policies and procedures
  • Advanced knowledge of Microsoft Excel
  • Strong service-oriented skills including excellent interpersonal and communication skills
  • Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
  • Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
What we offer:
  • Highly competitive salary and benefits package
  • Discretionary year-end merit bonus based on performance

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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