Account Operations Manager

• Supports assigned areas of end-to-end operations for one or more accounts
• Learns requirements and develops capability in all areas of operations using standard systems and tools
• Collects, consolidates, and charts data from sales and process results for assigned portions of operations areas to identify trends and issues
• Implements specified changes to processes and system configurations to improve performance, efficiency and customer satisfaction
• Develops understanding of internal and external relationships with stakeholders and clients for performance expectations and needs

• Bachelor's degree in Business Management, or equivalent
• Typically 0-2 years experience
• Basic understanding of business tools, systems and practices
• Good analytical, statistics and problem solving skills
• Good written and verbal communication skills
• mastery in English and local language

Accountability, Active Learning, Active Listening, Bias, Business, Coaching, Creativity, Critical Thinking, Cross-Functional, Design Thinking, Empathy, Follow-Through, Group Problem Solving, Growth Mindset, Long Term Planning, Managing Ambiguity, Operational Performance, Operations Processes, Personal Initiative, Process Changes, Process Improvements

• Health & Wellbeing benefits
• Personal & Professional Development programs
• Unconditional Inclusion
• Comprehensive suite of benefits supporting physical, financial and emotional wellbeing