Account Opening Operations Lead Job at Airswift Sweden

Account Opening Process Team Lead

The Vice President, Account Opening Process Team Lead is a strategic professiona...

Location

Hong Kong SAR , Kowloon

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Bachelor’s/University degree, Master’s degree preferred
6-10 years of project management or retail banking experience – preferably from a financial services environment
ability to develop project plans, manage individual deadlines and goals
knowledge of project metrics, including gathering, reporting, trend analysis, creation, and metrics
ability to identify issues and problems, generate solutions and choose appropriate alternatives using basic root cause analysis
manage project scope by assessing requirements changes, determining and conveying impact on budget, time and risk
manage client expectations, anticipates operational and tactical risks and tracks them
proficient in MS Office applications, Adobe Acrobat Professional
stays abreast of current industry trends and new technology through professional associations, trade journals, networking, and associated training and seminars.

Job Responsibility

Manages a large multi-faceted project/account/campaign or multiple projects at the same time
owns project goals leveraging expertise to inspire a sense of shared purpose within the project team
organizes new challenges and drive business results
constantly improving their own and their teams' skills through lessons-learned reviews at project completion
possess the knowledge, skills and experience to be able to recognize when problems surface or potential problems are looming
articulates problems, bring the right people together to solve problems and know when the problem has been properly addressed and closed
promotes partner involvement through effectively communicating project status upward and to the Client
applies lessons learned from recent projects to future projects
communicates to all concerned parties project milestones, status updates, as well as any existing or potential customer escalation issues
proactively follows escalation and change control processes

What we offer

Expanded Paid Parental Leave Policy
programs that help employees balance their work and life, including generous paid time off packages
resources to meet your unique needs, empower you to make healthy decisions and manage your financial well-being.

Fulltime

Wealth Regulatory Reporting Operations Lead

The Non-Financial Regulatory Reporting Operations Group Manager is accountable f...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

10+ years of experience in Operations, preferably in regulatory reporting space
Proven record of achievement in leading teams in a large, matrixed organization
Solid experience in transactional regulatory reporting
Proven experience working with demanding business stakeholders within a cross-functional matrix environment
Deep understanding of regulations and operational processes
Strong interpersonal skills to influence and spur change, facilitate, and enhance performance within a cross - functional environment
Proven experience leading a team
Analytical thinking skills
Effective workload management
Adequate level of proficiency with MS Office: Excel, PowerPoint and SharePoint with experience presenting to stakeholders and senior leadership

Job Responsibility

Manage multiple non-financial regulatory reporting teams or a functional area
Identify stakeholders and key organizations in order to build and manage relationships with each
Be accountable for the end-to-end execution of non-financial regulatory reporting processes, ensuring adherence to regulatory requirements, internal policies, and control standards
Review processes, procedures, strategy changes, and capacity plans to ensure productivity, inventory control, and turnaround time according to Service Level Agreements (SLAs)
Represent the NFRR function in senior governance and management forums, presenting reporting metrics, control assessments, and remediation updates to senior leadership
Drive strategic initiatives to enhance the reporting ecosystem, including standardization and automation to improve data integrity and operational efficiency
Act as a key liaison to senior partners in Compliance, Risk, Technology, and Business to align on expectations and drive process improvements
Significant interaction with a wide range of senior bank and risk management colleagues, as well as external stakeholders such as regulators / auditors
Engage with Product and ICRM stakeholders in strategic conversations around regulatory report design and ensuring conformance with new or amended regulations
Provide full people management responsibility for a team of VPs, AVPs, Officers, and Analysts, including performance management, career development, and succession planning

Fulltime

Msp Operations Lead / L3 Engineer

Position Overview The MSP Operations Lead / L3 Engineer is a senior hands-on in...

Location

United States , Nashville

Salary:

Not provided

Zazz

Expiration Date

Until further notice

Requirements

4+ years of IT support or managed services experience
MSP environment strongly preferred
Solid working knowledge of Windows Server, Active Directory/Azure AD, Microsoft 365, Azure, and common networking concepts
Hands-on experience with PSA platforms (ConnectWise Manage, Autotask) and RMM tools (NinjaRMM, Datto, Kaseya)
Demonstrated experience with IT procurement: requesting quotes, processing purchase orders, and coordinating with vendors or distributors
Experience handling vendor invoices and basic billing workflows
comfort working cross-functionally with finance teams
Experience coordinating with third-party on-site service partners or field technicians
Strong phone and written communication skills
professional, client-facing demeanor

Job Responsibility

Serve as the primary point of contact for inbound client support requests via phone, email, and ticketing system
provide timely, professional first-response handling
Triage, prioritize, and resolve L1/L2 support tickets across client environments
escalate to L3 engineers when appropriate
Maintain accurate, detailed ticket documentation in the PSA platform (ConnectWise, Autotask) throughout the full lifecycle of every request
Monitor RMM dashboards and alert queues (NinjaRMM, Datto, Kaseya)
respond to automated alerts and proactively address emerging issues
Support patch management cycles, backup verification, and routine maintenance tasks per established runbooks
Participate in after-hours on-call coverage rotation for critical client incidents
Assist in client onboardings, environment documentation, and asset inventory updates

Fulltime

Enterprise AI Delivery Operations Lead

Scale is accelerating the development of AI across the world's most important or...

Location

United States , New York

Salary:

158400.00 - 198000.00 USD / Year

Scale

Expiration Date

Until further notice

Requirements

3-5+ years of experience in delivery management, program/technical program management, or operations in a fast-paced, high-ambiguity environment (startup ops, consulting, or military logistics backgrounds can be strong fits)
Extreme proactivity and ownership: closes loops without reminders
drives tasks to completion
holds self and others accountable
Comfort operating with senior customer stakeholders and senior engineers
confident presence in high-stakes rooms
Strong judgment and composure under pressure
ability to make good decisions quickly with incomplete information
Metrics-driven operator: owns and reviews delivery health KPIs weekly (e.g., on-time milestone rate, schedule variance, blocker aging, action item closure, risk hygiene, scope change rate, comms cadence/SLA, SSOT quality) and drives corrective actions until trends improve
Delivery leadership: status, risk, scope, and dependency management

Job Responsibility

Run the execution machine for each engagement: translate customer outcomes into OKRs, then into an integrated delivery plan (Gantt) with milestones, dependencies/critical path, DRIs, definitions of done, and change-control as scope shifts
Keep delivery on track end-to-end: maintain crisp status, track variance vs plan, surface risks early, and drive blockers to resolution so engineers stay focused on technical work
Own follow-through and accountability: run tight cadences to drive tasks to completion without reminders, ensure every open item has an owner + due date, and hold teams accountable to outcomes and deadlines
Build durable delivery systems and stakeholder trust: create playbooks and tracking systems (SSOT, action item/risk registers, reporting) that reduce friction, and maintain trusted customer relationships through clear, proactive communication
Maintain a flawless, easily accessible Single Source of Truth (SSOT) for all project artifacts so the team never has to search for information
Bring the full power of AI to daily operations: identify bottlenecks and build tools, trackers, and AI-driven workflows to automate administrative overhead
Spearhead seamless integration into client IT, data systems, and VDI/VPNs
coordinate device procurement and access in partnership with client stakeholders and Scale Corporate IT
Own scheduling, onsite travel logistics, and meeting follow-through across time zones
capture action items and proactively drive progress to completion

What we offer

Comprehensive health, dental and vision coverage
retirement benefits
a learning and development stipend
generous PTO
commuter stipend
equity grant

Fulltime

Operations Lead

The Operations Manager will manage a Team of Associate Project Managers who supp...

Location

United States , Charlotte; Plano

Salary:

Not provided

JLL

Expiration Date

Until further notice

Requirements

Five years of documented, progressive experience in project or operations management with knowledge around construction
Extensive experience in a client-focused, results/metrics-driven organization
Excellent verbal and written communications skills via 1:1 and group interactions/routines, PowerPoint presentations and email
Must have experience leading high-performing teams both in local offices and remote locations
Candidates must be authorized to work in the United States without sponsorship

Job Responsibility

Ability to lead and manage a diverse virtual team
Demonstrate the ability to create a solutions-oriented environment whereby the team is consistently seeking to identify leading edge project management practices focused on delivering value to the client
Serve as liaison between the client, finance, vendors and regional teams
Develop and maintain relationships with client and key stakeholders
Proactively identifies, reports, and solutions project and program risks
Ensure your team is driving and supporting all new and existing programs initiated nationally
Create an environment where direct reports are engaged, understand and are committed to both corporate and client goals
Drive success with annual capital goals
Track, monitor and support collection of tenant improvement allowances
Responsible for end to end employee management including: hiring, onboarding, leading, developing, and mentoring team members

What we offer

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay

Fulltime

Operations Lead

Account Lead will oversee the entire bouquet of Property Management Services pro...

Location

India , Bengaluru

Salary:

Not provided

JLL

Expiration Date

Until further notice

Requirements

Bachelor’s degree/ Masters Degree or equivalent
15 years minimum prior relevant experience in facility / property management, preferred
Exceptional customer service skills and professionalism with a passion for Account management
Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service
Excellent verbal and written communication skills with the ability to communicate professionally
Excellent organizational skills and process management
Ability to work independently – strong prioritization and time management skills
Ability to work with diverse teams – lead by example
respectful, cooperative, accountable
Ability to manage multiple priorities and deliver results in a fast-paced environment

Job Responsibility

Responsible for overseeing the operations for all sites and to ensure that our operations are in line with regulatory requirements, internationally accepted best practices & applicable systems
Responsible for coordination with site team and ensure timely completion of Major and other works at sites
Ensure look and feel at the sites
Customer Relationship Management in coordination with site team. Ensure adherence of meeting calendar and timely closure of open points
Responsible for meeting financial targets for the account and support /find new avenues for increase in revenue
Responsible for closing all audit findings
Responsible for tracking and closure of open operational items
Responsible for Implement MAD program
Ensure implementation of IMS across sites
Ensure implementation of uniform SOPs / Account Plan across sites

Fulltime

Vice President, Client Onboarding Lead Analyst, Operations

The Client Onboarding Lead Analyst is a strategic professional who stays abreast...

Location

Japan , Tokyo

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Previous experience in documentation review, account maintenance and related cash products
Bachelor's degree in finance or economy
Good interpersonal communication skills
Able to communicate with internal and external business partners
Consistently demonstrates clear and concise written and verbal communication skills
Demonstrated Project management skill including financial cost management skills
Advanced execution skills in a prioritization mode
Exposure to Customer Service and handling of system, testing and rollouts
Ability to achieve business objectives without compromising on controls and risk parameters established
Ability to interact confidently with senior management and / or regulators

Job Responsibility

Responsible for customer interaction, documentation issuance, review and system setups
Demonstrates high level of diligence, motivation and organizational skills
Focuses on timely and accurate delivery of all account opening functions, as well as delivering superior customer service and resolution of customer issues
Performs day to day management of the account opening and maintenance processing, including daily management of in-process, pended, and service related activities, ensuring account opening requirements are clearly defined to support all scenarios of account opening and maintenance requirements, to include delivery of very high quality service to customers and internal partners
Responsible for various types of project management in the account services space, and managing cross-functional relationships with all teams
Determines new work procedures, analyzes complex and variable issues with significant departmental impact
Understands client requirements and implements them correctly
Understands new customer requirements and ensures adequate support to new customer requirements and initiatives
Monitors customer satisfaction and service level and drives process changes
Provides innovative solutions to clients

Fulltime

Account Coordinator Lead

As an Account Coordinator Lead, you will play a key role in driving business suc...

Location

Argentina , Buenos Aires

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

3+ years of experience in account management, operations, or a similar client-facing role, with demonstrated people leadership skills
Proven ability to lead teams and drive high performance through clear priorities and execution discipline
Previous customer-facing experience with accountability for business outcomes, targets, or quotas
Strong data-driven decision-making skills and sound business judgment
Solid project management capabilities, with experience coordinating multiple initiatives simultaneously
Strong executive presence and excellent verbal and written communication skills
A proactive, resourceful mindset with the ability to move quickly and operate effectively in a fast-paced environment

Job Responsibility

Lead, coach, and support a team of Account Coordinators, ensuring timely execution of tactical and administrative tasks
Remove blockers, prevent execution deviations, and continuously improve team workflows and processes
Support project execution by tracking milestones, timelines, and deliverables to ensure on-time completion
Act as a point of contact for assigned partners, resolving basic issues and proactively following up on open items
Coordinate internal processes to ensure seamless execution of merchant and client needs
Communicate effectively with internal and external stakeholders to resolve issues and improve account performance
Generate reports and actionable insights from data to support Account Coordinators and Account Managers
Monitor brand and merchant metrics daily to ensure strong operational health
Support campaign execution by uploading campaigns, pulling reports, and sharing updates with Account Managers and Customer Success Managers
Pull operational and marketing metrics on a daily, weekly, and monthly basis to help identify risks and growth opportunities

Select Country

Account Opening Operations Lead

Job Description

Job Responsibility

Requirements

Nice to have

Looking for more opportunities?