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Manage day-to-day support for strategic customer accounts, ensuring timely coordination across internal teams and consistent follow-through on client needs
Review customer and supplier agreements, monitor expiration timelines, assist with document revisions, and help maintain compliance with contractual terms
Oversee rebate program administration by preparing calculations, validating results, reconciling records, and communicating updates to customers as needed
Maintain contract pricing records and process pricing changes accurately to support account profitability and customer satisfaction
Produce recurring and ad hoc sales reports, using advanced Excel tools to analyze performance, identify patterns, and support decision-making
Coordinate the setup of new customer accounts and maintain accurate account data within internal systems
Respond to inbound account-related inquiries and provide attentive support that strengthens customer relationships
Partner with sales, operations, and other cross-functional stakeholders on lead generation activities, strategic projects, and process improvement efforts
Requirements
Experience in account management, sales support, contracts administration, or a related business-facing role
Strong ability to build and maintain positive relationships with customers, vendors, and internal partners
Proficiency in Microsoft Excel, including Pivot Tables, VLOOKUPs, and formula-based analysis
Familiarity with contract review, renewal tracking, pricing updates, or rebate program support
Strong analytical and organizational skills with careful attention to detail and accuracy
Ability to manage multiple priorities, meet deadlines, and adapt in a fast-paced environment
Clear written and verbal communication skills, including the ability to handle inbound inquiries professionally
What we offer
medical, vision, dental, and life and disability insurance