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Our client, an independent business, who are very reputable and successful through selling their goods to trade and distribution partners are looking for a candidate who is very comfortable speaking with customers and clients mainly via the phone and email to gain orders and keep in regular contact for future sales – Building a good rapport is key! This is not a hard selling sales role with cold calling – it’s sales through excellent customer service, so someone with the right personality, enthusiasm and drive will fit in well and be successful.
Job Responsibility:
Looking after and maintaining regular contact with a given portfolio of customers
Maintain and grow business relationships by understanding regular requirements of the customer and potential upselling opportunities
Provide an excellent customer service to all general inbound calls to the department
Processing orders from customers over the phone, by email and online via the company website
Developing existing customer relationships and working to sales targets
Handling a variety of inquiries relating to deliveries, returns, repairs or customer support
Requirements:
Telephone sales/customer service experience is an advantage but not essential
Must be confident picking up the phone
Positive attitude
Strong skills in administration and in customer communication (phone/email)
Excellent time management skills
Ability to multi-task
Happy to work on own initiative as well as part of a team