Account Manager

• Manage account and be focused on technical solutions, product management and overall improvements on account level (risks, development lifecycle, CSAT)
• Be responsible for collaboration between Sales and Delivery, providing consultation on creating solutions for the Customer
• ensure Delivery leadership is aligned with the company/Customer strategies and focused on the high CSAT
• Assure proper project(s) deliverables in all aspects (budget/scope/schedule/quality) and at all stages — initiating, planning, executing, monitoring/control, and closing
• Grow the existing client relationships and maximize client portfolio satisfaction
• Build and maintain strong and long-term relationships with assigned Clients that lead to partnership and mutual benefits
• Monitor and control client satisfaction with provided services and keep it at high level according to the company standards
• Manage the Client’s expectations related to projects/teams/delivery inside the account
• monitor and increase client satisfaction
• facilitate client communications
• Report the account status within account to stakeholders (including high-level status in regards to the Client, people, and business development perspectives)
• Create account development plans, identifying add-on business opportunities
• Control financial relationships with the Client and meet the assigned expectations for profitability
• Focus on product management and technical excellence of the products delivered on account
• identify, evaluate, and work with risks on the account level
• Proactively work on new cooperation opportunities and develop business with the Client, helping Sales to “sell” revenue recovery items
• Help in identifying resources required for successful project execution and long-term business relationships, ensuring overall competence growth within account
• Review proposals for completeness and risks from the Delivery perspective
• Ensure timely and accurate invoicing
• facilitate addressing of elevated billing issues when they arise

• 5+ years of experience in the IT industry
• 2+ years of experience in Delivery management and technical IT project management
• Ability to on business trips abroad (Europe, the USA)
• Experience in cooperation with end customers
• Experience in cooperation with foreign customers
• Understanding of software development life cycle (SDLC), RUP, and Agile methodologies
• Understanding of software development company functioning principles
• Understanding of offshore software development specifics
• Understanding of the IT industry trends
• Understanding of business revenue models
• Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-level
• Excellent communication and interpersonal skills
• Great presentation skills
• Negotiation and problem-solving skills
• People motivation skills
• Excellent analytical skills
• Confidence, tact, and a persuasive manner
• Self-motivation and the ability to work on own initiative
• Ability to think on your feet
• Multitasking ability
• A Bachelor’s degree or higher in Business, Computer Science, or a similar field
• English level – Upper-Intermediate or higher

Certifications or completed trainings in Account Management and Key Account Management

• Remote-first work model with flexible working hours (we provide all equipment)
• Comfortable and fully equipped offices in Lviv and Rzeszów
• Competitive compensation with regular performance reviews
• 18 paid vacation days per year + all state holidays
• 12 days of paid sick leave per year without a medical certificate + extra paid leave for blood donation
• Medical insurance with an affordable family coverage option
• Mental health program which includes free and confidential consultations with a psychologist
• English, German, and Polish language courses
• Corporate subscription to learning platforms, regular meetups and webinars
• Friendly team that values accountability, innovation, teamwork, and customer satisfaction
• Inclusive environment where everyone feels valued and treated equally. We proudly partner with VeteranHub to support Ukrainian veterans
• We are committed to supporting Ukraine and actively participate in charity initiatives