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The Account Manager, Scaled Accounts, will be a point of contact for our customer accounts, responsible for driving up-sell and cross-sell opportunities, and promoting deeper product penetration among existing customers.
Job Responsibility:
Analyze customer feedback and product usage data to promote deeper engagement and optimize their organizational health
Identify opportunities for up-selling and cross-selling our products and services to existing customers, with a focus on meeting or exceeding quota targets
Understand customers’ business needs, goals, and pain points to identify potential areas for additional product or service adoption
Leverage satisfied clients to generate referrals and expand our customer base
Maintain a deep understanding of our products and stay informed about industry trends and best practices
Provide clients with updates on new features, product enhancements, and industry developments that may benefit their business
Maintain accurate records of client interactions, sales, and other relevant data to track performance and inform strategy
Requirements:
2-4 years of experience in account management or related field
SaaS experience preferred
Strong communication and interpersonal skills with the ability to build rapport and trust with clients
Excellent organizational skills with attention to detail
A proactive approach to identifying and addressing client needs and opportunities
Comfortable using CRM software and other relevant tools to manage accounts and track performance
Bachelor’s degree in Business, Marketing, or a related field is preferred but not required
Nice to have:
SaaS experience preferred
Bachelor’s degree in Business, Marketing, or a related field is preferred
What we offer:
Medical, dental and vision insurance
Health Savings Account
Flexible Spending Accounts
Telehealth
401(k) and 401(k) match
Life and AD&D insurance
Short-Term and Long-Term Disability
FTO or Vacation
Sick Time
Employee Well-Being program
11 paid holidays
Volunteer Time Off
Employee Referral program
Additional perk and voluntary benefit programs
Variable pay as part of the total compensation package