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As an Account Manager, you will support our operation efforts under the guidance of the Senior Account Advisors. Your varied responsibilities encompass managing day-to-day operations of our clients accounts, working closely with internal departments to ensure product launches, and communicating with clients via calls and emails. This role is an exciting mix of ops, customer service and data in a fast-paced environment. This is a full time position with huge potential for growth. This is an exciting role for someone looking for a place to grow their talents and hone their skills in the e-commerce space.
Job Responsibility:
Managing the account and be the point of contact for clients, providing regular updates such as: replenishment reports, calls recaps, etc. and resolving issues in a timely manner
Work closely with internal departments, including the copywriting and listing creation teams, to ensure successful product launches by proper task delegation
Coordinate with our advertising manager to optimize campaigns and drive sales for clients while maintaining a client success focus
Monitor and analyze sales data to identify trends and make recommendations for improvements
Provide exceptional customer service to clients and build long-lasting relationships
Requirements:
Are a self-driven
Are a natural relationship builder
Are fast at adapting
Guided by team and company goals, exhibit a growth-focused and goal-oriented mindset
Can efficiently manage and prioritize multiple tasks
Showcase adaptability and fluidity in a dynamic startup setting
Embrace feedback
You have a strong passion for the work you do
You are comfortable with asset management tools such as Slack, ClickUp, GSuite, Excel, Loom, Monitask
You display keen interest and excitement in e-commerce
You have the ability to multitask and prioritize your time and resource management effectively in a fast-paced work environment
You take pride in refining your communication, both written and verbal
You demonstrate tact and discretion in preparing, disclosing, and handling client information
You are a natural relationship builder, able to work well with the internal SellCord team and our large variety of clients
You exhibit flexibility to adapt to changing business needs in a startup environment and take a proactive approach
You have a reliable computer and internet connection and can use video conferencing services such as Google Meet
You read and follow instructions with precision, enabling you to excel in a remote work environment
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