Account Manager

• People management across the site
• Develop a long-lasting relationship with the client and extend the network within the client
• In cooperation with the Randstad Continuous Improvement team promote new business opportunities to the client (e.g. cost savings, process improvement, tech roll outs, overall enhanced quality of service etc)
• Managing a large team of Account Specialists, as well as experience in high volume recruitment - in any industry
• Deliver regular business reviews to key stakeholders within client base, and feel comfortable leading meetings and presenting to high level stakeholders
• Understand the processes including payroll, billing and debt management
• Monitor and improve the invoicing and potential debt
• Identifying talent and creating opportunities for development
• Demonstrating inspirational leadership and leading by example
• Supporting team with day to day activities such as recruitment and selection and management of ER cases
• Planning of the pipeline in line with the demand of the clients with the use of planning tools
• Produce relevant and timely management information (MI) for each site
• Conduct monthly 1-1s using great conversations to drive performance

• End to end recruitment process across a variety of roles, at a number of sites and or clients
• Minimum 2 years experience in a similar role
• Proven experience managing a high volume staff workforce
• CV searching and matching job specifications with the desired candidates
• Interpretation, collation and delivery of Management Information (MI) through regular onsite visits and formal business reviews
• Tailor and formulate recruitment plans, using a variety of approaches dependant labour market
• Use of a range of Microsoft/google packages including Excel/Sheets and Powerpoint/Slides
• Proven people management experience including: Challenging conversations, showing empathy when required, Performance management & 1-1’s
• Succession planning through people development and coaching
• Basic knowledge of ER/HR is required to carry out investigations and disciplinaries

Experience of managing a multiple client base and onsite locations