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We are looking for an Account Manager to join our dynamic team in Glen Allen, Virginia. In this role, you will act as a key contributor in ensuring the accuracy, quality, and timeliness of our data deliverables to clients. This is a Contract-to-permanent position, offering an excellent opportunity to grow within the retail industry while collaborating across teams to enhance client satisfaction.
Job Responsibility:
Perform detailed reviews of data to ensure high-quality standards and make recommendations for improvement
Manage and maintain client data integrity to meet project deliverables
Conduct quality checks and statistical analyses on data before delivery to clients
Develop schedules for data collection, optimizing collection sites, methods, and frequency to meet client requirements
Approve invoices and verify billing accuracy for completed tasks
Coordinate with Field Operations to successfully implement processes for onboarding new client projects
Identify and drive opportunities for process enhancements to improve efficiency
Handle ad hoc client requests, including data inquiries and special assignments
Collaborate with multiple teams, such as Field Operations and Sales, to maximize the value provided to clients
Perform other duties as needed to support project success
Requirements:
Minimum of 2 years of relevant experience in a related role
Strong skills in customer service and data entry
Proficiency in Microsoft Office Suite, including Excel, Outlook, PowerPoint, and Word
Ability to manage timelines effectively and organize files with precision
Excellent communication and collaboration abilities
Analytical mindset with attention to detail
Ability to identify and implement process improvements
Nice to have:
Experience with scanning and shipping functions is preferred
What we offer:
Medical, vision, dental, and life and disability insurance