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We’re looking for a proactive and people-focused Account Manager to join our busy Lakelovers team. You’ll be the first point of contact for property owners, helping them get the most from their holiday homes while ensuring holidaymakers have a seamless, memorable experience.
Job Responsibility:
Be the primary contact for owners, offering guidance and support
Respond to guest and owner queries quickly and efficiently
Keep accurate records of all communications
Work with owners to improve property performance and compliance
Collaborate with teams across Property Services, Quality & Revenue Management
Handle feedback to help improve guest satisfaction
Requirements:
Customer service or customer relations experience
Strong communication and organisation skills
Confidence working independently and as part of a team
IT literacy, especially MS Office
Ability to problem-solve under pressure
Nice to have:
Travel or hospitality experience
Knowledge of the local area
Previous phone and face-to-face customer service experience
What we offer:
Annual bonus scheme linked to company performance
Generous holiday allowance + extra days with long service
Option to purchase extra holiday days
A day off for your birthday
2 volunteering days per year
Enhanced parental leave (24 weeks maternity, 3 weeks paternity at full pay)
Pension scheme with employer contributions
Discounted and last-minute stays at Forest Holidays and Sykes Cottages for you, your friends & family
Special offers and discounts designed to enhance your overall wellbeing