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An exciting opportunity has arisen for an Account Manager to join a growing business based in Aylesbury. This role will involve managing client relationships while coordinating day-to-day orders, deliveries, and fulfilment activity. The successful candidate will be responsible for ensuring excellent service delivery and identifying opportunities to support account growth.
Job Responsibility:
Managing and developing relationships with key clients
Acting as the main point of contact for customer queries and requests
Processing and managing daily 3PL orders and deliveries across multiple systems
Booking couriers and coordinating shipments
Handling stock queries including transfers, damages, and tracking information
Identifying opportunities for upselling and cross-selling services
Organising and coordinating kitting projects, including quoting and invoicing
Liaising with warehouse and goods-in teams regarding deliveries
Responding to emails and handling inbound/outbound calls
Requirements:
Previous Account Management, Customer Service or Client Support experience
Experience within logistics, fulfilment, or supply chain would be advantageous
Strong organisational and administrative skills
Excellent communication and relationship-building ability
Comfortable working with multiple systems and managing a busy workload