Account Manager

• Manage key client accounts, acting as the main point of contact for both operational and commercial activity
• Develop and maintain account plans, providing regular business updates and performance reviews to customers and internal stakeholders
• Identify and drive opportunities for account growth, service improvement, and operational efficiencies
• Support the implementation and delivery of client projects, including rollout planning, forecasting, and coordination of operational activities
• Manage costings, quotations, invoice control processes, and monitor account profitability
• Oversee and support the administration team to ensure effective, on-time daily operations
• Ensure adherence to system processes and controls, while promoting continuous improvement initiatives across the facility
• Liaise with internal teams, suppliers, and customers to resolve issues, manage priorities, and support successful project delivery

• Experience in an operational, account management, or supply chain role within logistics, warehousing, or a fast-paced retail environment
• Proven experience leading and developing teams to achieve business objectives
• Demonstrable experience managing projects, including planning, forecasting, and execution
• Strong understanding of supply chain processes, warehousing operations, and inventory management
• Experience working with WMS and operational systems to improve efficiency and reporting
• Commercial awareness, including budgeting, cost control, quotations, and resource planning
• Financial awareness with the ability to interpret operational and financial performance data
• Excellent organisational and project management skills, with the ability to manage multiple priorities and deadlines
• Strong analytical and problem-solving skills, with a logical and data-driven approach
• Effective stakeholder management and communication skills, both internally and externally
• Clear and concise communicator, capable of delivering customer updates and performance reporting
• Continuous improvement mindset, with experience implementing process and operational enhancements
• High attention to detail, with a strong focus on process, standards, and governance
• Ability to work collaboratively across teams while maintaining accountability for results
• Relevant qualification in Supply Chain, Logistics, Business Management, or a related field (desirable)

Relevant qualification in Supply Chain, Logistics, Business Management, or a related field

• 25 days holiday plus bank holidays
• A day’s ‘birthday leave’ to be taken within your birthday month
• Opportunity to buy or sell up to 3 days holiday
• Opportunity for hybrid working
• Ability to participate in the Octopus EV salary sacrifice scheme
• Ability to participate in the Cycle to Work Scheme
• Employee Assistance Programme
• Healthshield cash plan with discounts on high street stores
• Free external financial advice – offering support for mortgages, pensions and insurances
• Enhanced family friendly pay
• Free tea, coffee and fruit on all sites
• Group Colleague Board
• Quarterly Corporate Events/Charity Involvement