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Reporting to the Account Executive, the Account Manager is responsible for maintaining and building the client relationship as the day-to-day contact for multiple accounts. This role collaborates with the Operations and Account Training teams to ensure 100% execution of all client projects.
Job Responsibility
Build, expand and maintain client business by building critical relationships and developing strategic proposals
Lead and oversee the client relationship from contract creation to budgeting and budget management to execution
Build client business with Winston by presenting and proving our results
Visit clients and markets consistently to review field performance, understand competition, and provide insights on training or talent
Leverage weekly/monthly reporting to convey the impact of Winston services on the client's business
Build a Field Team that represents the Winston Brand
Collaborate with Operations (Regionals/Recruiting) to ensure projects are staffed with talent that reflects our brand image
Provide timely coaching and feedback to the Operations team
Create a 'Field First' mentality by engaging teams, celebrating success, and coaching opportunities
Exceed Client expectations and maximize opportunities resulting in business growth
Meet all deadlines as per the individual contracts
Collaborate with the Account Training team to ensure training is clear, detailed and accessible
Communicate cross-functionally as needed to resolve execution issues and reporting challenges
Requirements
4-year or advanced degree
Experience with brands and/or in a retail atmosphere
3+ years of high-level client service and managing a team within a wholesale, retail, or store organization
High-level client service and developing client relationships
Managing budgets, driving business growth, and analyzing trends and opportunities
Utilizing business metrics to deliver against financial goals
Working in a cross-functional environment
Influencing and negotiating to complete projects
Nice to have
Experience with retail planning
Experience analyzing by door selling to deliver client opportunities