Account Manager

• Full commercial ownership of our current enterprise customers
• Drive revenue growth by building a strong pipeline and expanding our customers
• Manage a continuous pipeline for new expansion and up-sell opportunities
• Build long-term, strategic relationships with customers all over North America
• Ownership of renewals of ongoing agreements in order to prevent churn
• Ability to assess business opportunities and use data in order to support decision-making towards customers
• Develop a strategy for best-in-class scalable customer expansion and customer success
• Collaborate together with Customer Success Managers on strategic enterprise customers in addition to working with other sales roles on a day to day basis
• Work closely with the marketing and product team by serving as the voice of your customers as well as listening to the market needs

• Experience of 1+ years with high volume / transactional sales working with a CRM platform
• Experience in selling SaaS
• Ability to assess business opportunities and use data to make informed decisions and persuade others
• Passion for building long-term relationships as well as driving commercial initiatives with customers
• Knowledge of software contract terms and conditions with the ability to create fair transactions
• Strong negotiation, pipeline and forecasting skills
• Ability to manage a large number of customers simultaneously while positioning company products against direct and indirect competitors
• Professional-level English
• Excellent communication skills
• Permitted to work & live permanently in Toronto, ON.

Bachelor or masters degree (field not important)

• Diverse and inclusive work environment
• Continuous professional development
• Access to a leadership program (including external personal coach)
• Relevant education
• Competitive compensation and benefits package, including pension contributions
• Annual relocation to exciting places all over the world (paid for by company)
• Healthy view on work-life balance