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We are looking for an experienced Account Manager to join our team in Nashville, Tennessee, and play a pivotal role in managing client relationships and ensuring the seamless delivery of benefit plans. This position is ideal for someone with strong attention to detail who excels at analyzing benefit programs and enhancing client satisfaction. The Account Manager will work closely with internal teams and external stakeholders to drive success and improve processes.
Job Responsibility:
Maintain and nurture relationships with clients and brokers to ensure retention and satisfaction
Identify and address issues within benefit plans to enhance the client and member experience
Support senior account team members with implementation tasks for new and renewed business
Prepare and analyze specialty plan reports on a weekly, monthly, and quarterly basis
Participate in end-of-contract evaluations for stop-loss coverage
Collaborate on special projects aimed at improving internal processes and client outcomes
Act as a liaison between internal operations and clients to ensure programs are administered effectively
Requirements:
Exceptional verbal and written communication skills to effectively collaborate with clients and teams
Proven critical thinking abilities to prioritize and resolve issues efficiently
Strong organizational skills and attention to detail to manage tasks and meet deadlines
Minimum of 3 years of experience in healthcare or health information management, preferably with third-party administration or self-funded plans
Account management experience within the healthcare industry is required
Client-facing experience with excellent presentation skills
Proficiency in Microsoft Office applications, with advanced capabilities in Excel
Bachelor’s degree preferred but not mandatory
What we offer:
medical, vision, dental, and life and disability insurance