Account Manager, Telstra

Telstra

Location:
Australia, Sydney

Category:
Sales

Contract Type:
Not provided

Salary:

108320.00 - 162480.00 AUD / Year

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Job Description:

As an Account Manager, you nurture the relationships we have built with our clients, supporting them to partner with Telstra to unlock their business and technology challenges. You thrive of growing these relationships and identifying new ways for Telstra to address their strategic needs. Your ability to listen to and deeply understand our customers, combined with your understanding of Telstra’s products and services, sees you deliver exceptional sales moments with our clients. In doing so you contribute to high-value, high-profit sales solutions that directly contribute to Telstra’s growth.

Job Responsibility:

Manage strategic relationships, specifically with hyperscalers Globally
Serve as the primary point of contact, ensuring customer satisfaction, retention, and long-term growth
Conduct regular business reviews, strategic planning sessions, and solution roadmapping with key stakeholders
Support delivery assurance and alignment across multiple business units, including Telstra InfraCo, Telstra Broadcast System and Telstra International
Technical relationship management including terrestrial and subsea networks
Develop and execute account strategies to achieve revenue targets
Identify and pursue upselling and cross-selling opportunities across subsea, domestic, CLS, Managed subsea services and IP Transit
Lead the end-to-end sales cycle, including RFP responses, pricing, and contract negotiations
Collaborate with Telstra product, commercial, and delivery teams to tailor solutions aligned with hyperscaler demands
Navigate and manage internal Telstra processes (e.g., InfraCo feasibility, special builds, capitalised works, complex orders)
Proactively address challenges and unblock delivery delays across cross-functional teams
Stay current with industry trends (e.g., submarine cables capacity)
Understanding of Australian terrestrial network – Telstra and the market
Provide clients with proactive insights and updates on technology innovations and best practices
Represent the company at industry events, conferences, and customer engagements
Work closely with internal teams including Service Delivery, Product, Finance, and Operations
Maintain accurate records in CRM tools (e.g., Salesforce) including forecasting, pipeline management, and activity logging
Access to our portals and tools for ongoing reporting
Provide regular performance reports to management and support strategic planning

Requirements:

8+ years of experience at Telstra, including Inside Sales, Enterprise Support, and Account Management
Currently managing global hyperscaler or Tech accounts
Hands-on experience with Telstra International and InfraCo quoting, ordering, feasibility, and delivery processes
Proven experience managing high-value enterprise clients in the ICT/telecom sector
Direct exposure to hyperscaler procurement practices and internal stakeholder engagement
Familiarity with Telstra International and InfraCo products, commercial processes, and service delivery is preferred
Strong communication and interpersonal skills with ability to build trusted relationships
Commercial acumen and negotiation skills
Strategic thinking, with a solution-selling mindset
Technical knowledge across areas like network infrastructure, cloud services, and enterprise security
Ability to manage competing priorities and deliver results under pressure

Nice to have:

Understanding of Telstra’s international cable assets, infrastructure services, and internal processes (quoting, ordering, service assurance) is an advantage
Strong understanding of hyperscaler needs across submarine cable systems, cloud interconnects, and enterprise networking
Experience working with hyperscalers and Tech particularly within the Sydney ecosystem
Familiarity with the Australian regulatory and ICT market landscape
Exposure to carrier-neutral infrastructure and data centre environments
Strong initiative and ability to operate independently or in team settings
Established network within cloud and tech stakeholders in ANZ region, especially across hyperscaler procurement, infrastructure, and connectivity teams
Deep familiarity with Telstra’s enterprise systems and workflows (e.g., Salesforce, T-Quotes, InfraCo Orders)
Demonstrated ability to support clients across geographies, working with stakeholders in APAC, EMEA, and the U.S.
Strong interpersonal skills with an ability to influence and communicate at all levels

What we offer:

Flexible working. Wherever you live, choose where, when, and how you work so you can be at your best
There when life happens. From Gender Affirmation Leave to Telstra’s Additional Leave Day, we give you time to spend away from work when you need it most
Pay for performance. We recognize outstanding contributions through our generous incentive programs
Parental Leave. A gender-equal policy for parents so you can choose how and when you take your leave (16 weeks full pay or 32 weeks half pay). Receive superannuation contributions on paid and unpaid parental leave
Unlimited learning. Level up your credentials with access to 17,000 learning programs. Learn ‘on the job’ and achieve university credits toward degrees and Master's programs
Global presence. With a global presence across 22 countries, there are many opportunities to work where we do business
Extra perks. Receive 25% off Telstra products and services, plus unlock exclusive discounts from over 240 brands and partners

Additional Information:

Job Posted:
July 24, 2025

Expiration:
August 21, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Account Manager