Account Manager Job at Rise at Seven (Manchester)

Job Description

We are looking for an Account Manager to join our Client Development team. Ideally you’ll have agency experience and be able to hit the ground running working directly with clients and internal PR, SEO, Social, Strategy and Content teams to ensure delivering to retain accounts. We think big and set the bar high, producing the type of work that gets our clients excited and wins awards.We are an office-first agency, offering a great degree of flexibility. This means we work and come together in our office spaces up to 3 days a week to collaborate, share ideas, innovate, and be creative, creating the best work together.

Job Responsibility

Ensure efficient and careful management of both new and existing client accounts
Work closely with the Account Directors and Client Services Director where needed to ensure smooth running of accounts
Build and maintain strong relationship with clients on a day-to-day level
Make sure clients know what Rise at Seven is doing for them week by week – with clear action logs and task deadlines
Input and support Account Managers or Directors on client meetings across accounts, making sure that slides are up to date and done on time
Ensure that all the right people are attending client meetings, ensuring everyone understands the role they play on the account and how they can add value
Ensure effective collaboration between the teams which are working on clients’ accounts and keep them informed on how these accounts are performing
Make sure that client teams are aware of the clients’ priorities and needs
Showcase our work to clients (our SEO, PR, Content offerings and so on), helping them to see the bigger picture
Spot opportunities to make the way we deliver work for clients better, bringing proactive ideas and solutions to relevant senior team members to streamline our approach or find efficiencies
Identify opportunities to grow clients’ accounts and increase our impact – identify what they need before clients even do, working collaboratively with internal teams and our senior management to get things done, going beyond the brief
Understand client challenges and work with the right experts at Rise to advise on the most effective deployment of our services
Keep all internal teams which contribute to accounts up to date with the accounts’ performance, provide clarity on clients’ objectives and how our teams will individually and collectively input to pitch responses/proposals/projects/retained services to deliver the best result
Guide teams and input into monthly clients reports to ensure we’ve clearly outlined, key deliverables completed, performance impact and vs KPIs and next steps. Making sure you have the data you need to ensure clients are getting a clear overview of the value they are getting from the work delivered
Ensure our work is impactful and delivers on its objectives, keeping our clients happy
Take recommendations from client teams and prioritise into a roadmap, making our recommendations clear and compelling
Demonstrate strong commercial acumen, keeping client accounts on time on budget. Understanding priorities and organising them accordingly to be able to accommodate ad hoc client requests, assessing whether it works for us too
Understand accounts’ budgets, ensure teams work to the parameters set and refer to the Heads of Service/senior directors to address over servicing or where we need to spend more time
Create and update roadmaps that stretch far in advance, flagging requests for resource as appropriate
Own accounts’ results, define if they met (or even exceed) the objectives, and if not identify ways where we could have done better
Develop strong relationships with day-to-day clients and communicate at least weekly to show our impact, responsiveness and proactivity
Spot opportunities to grow clients’ business – and what they spend with us. Working closely with Account Director and Senior Account Director to highlight future opportunities
Monitor competitor activity, analysing the impact of their work and keeping clients informed of their position in the market. Provide proactive ideas and stimulus on new products/services and innovation in and outside of client categories
Put together account plans and opportunity analysis for clients and provide feedback to the internal teams on where our focus should be
Use data from tools including – but not limited to – Google Analytics and Search Console, YouGov Brand Index, SISTRIX and SEMrush – and become familiar with our tools’ interfaces

Requirements

Experience in an Account Management (or equivalent) role (3+ years of experience)
Very organised, a killer at delivery plans and keeping check on project roadmaps
Ability to monitor on time on budget across client accounts
Know how to build and maintain strong client relationships across manager level
Have an eye for detail and ensure client reports are compelling
Love all things digital, have an enthusiasm for multiple areas of digital marketing and an interest in SEO and Content (including social media, digital PR, technical SEO, date and insight)
Want to work in an exciting and fast paced environment
Ability to retain accounts by giving clients the attention they deserve
Want to work with a portfolio of global brands
Want to be part of and help drive award winning work and be part of a team that celebrates success together
Strong at organising and project management
Must have excellent communication and interpersonal skills
Proven ability to manage multiple accounts and projects simultaneously
Understand client satisfaction and impact on business growth by retaining accounts
Have a good understanding of service offering

What we offer

Competitive salary based on experience
Generous holidays
Birthday off
Access to private medical and life assurance schemes
Company pension scheme
Christmas and New Year shut down
Regular socials
Enhanced maternity and paternity leave schemes
Flexible and hybrid working
Bucket list scheme - an opportunity to experience a life dream

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