This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
The Account Manager job is accountable for day-to-day operations of an assigned account, including hiring, training, disciplining and terminating staff. Build, improve and maintain relationships with client and employees: develop & retain staff; coordinate needed support services and solve problems to effectively run the account. Provide quality customer service. Maintains maintenance of weekly operating schedules and completion of payroll for assigned personnel. Provides after-hour emergency response as required.
Job Responsibility:
Supervise the day to day security and janitorial operations of an assigned Customer Site
Manage a team of security and janitorial staff with scheduling, payroll, and training
Ensure the Client Site is provided with high quality security and janitorial services
Build and maintain effective relationships with both customers and employees
Handle any escalated issues or situations appropriately
Assure that employee grievances are heard and resolved
Manage uniforms, equipment, supplies and vehicles utilized at the account(s). Maintaining appropriate inventories and meeting customer/company requirements
Take a proactive role in communicating with Customer and meeting their needs
meet regularly, listen to issues, provide expertise and solutions. Ensure complete customer satisfaction
Enforce Allied Universal policies as outlined in the handbooks, handouts and on the company portal
Requirements:
6-months of experience of business management/operations/supervisory experience in facilities or client focused sites
Excellent computer skills: Excel, Word, and PowerPoint
Communications skills verbal and Written
Ability to work a flex schedule (different on call times daily)
Minimum of 1 year management experience, Security experience and cleaning experience
Experience in the Security and/or janitorial industry and/or the ability to be trained in either industry