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A growing B2B manufacturing and distribution company is seeking a detail-oriented Account Manager / Client Services professional to serve as the operational point person for key customer accounts. This role is ideal for someone who thrives in a fast-paced environment where accuracy, proactive communication, and cross-functional coordination directly impact customer satisfaction and revenue flow.
Job Responsibility:
Managing high-volume order flow including POs, SKUs, pricing updates, ship dates, backorders, and freight coordination
Acting as the primary customer contact — proactively confirming orders, anticipating issues, and maintaining strong communication cadence
Partnering with logistics, production, and accounting teams to resolve billing discrepancies, shortages, claims, and delivery challenges
Maintaining order accuracy and visibility within ERP and CRM systems
Supporting quoting, pricing adjustments, and general quote-to-cash workflow
Requirements:
3-6+ years sales/account management experience overall
2+ years of recent packaging, manufacturing, distribution, 3PL, wholesale, printing, food distribution, industrial products, or e-commerce fulfillment environments
Experience with quoting, pricing tables, claims/RMA workflows, or shipping coordination
Exposure to inventory constraints, production lead times, or logistics coordination
Experience handling multiple accounts and consistent inbound order volume without sacrificing accuracy
Comfort navigating operational complexity and solving messy, real-time customer issues
Strong organizational discipline and follow-through on order details
ERP/CRM system familiarity and ability to learn new tools quickly
US Citizens and Permanent Residents are welcome to apply. Unable to provide sponsorship at this time.