Account Manager

• Direct and support a team focused on winning new business, launching client relationships successfully, maintaining active engagement, and securing renewals
• Manage segment performance by tracking revenue results, monitoring pipeline activity, preparing forecasts, and driving progress toward established targets
• Shape client engagement plans that encourage continued participation, strengthen satisfaction, and increase long-term account value
• Lead consultative discussions with senior decision-makers to identify business needs and align solutions that address their goals
• Work closely with internal partners to refine programs, enhance communications, and develop strategies tailored to the assigned market segment
• Oversee hiring efforts, onboard new team members effectively, and provide coaching that builds capability and consistent performance
• Ensure a seamless customer journey by aligning sales and account management activities around service quality and responsiveness

• Bachelor’s degree required
• At least 5 years of experience in sales, account management, or another consultative client-facing position
• Proven ability to lead teams, develop talent, and improve performance through coaching and guidance
• Strong communication and interpersonal skills with the ability to build credibility and lasting business relationships
• Demonstrated commercial acumen, including experience managing revenue goals and customer retention priorities
• Ability to balance multiple responsibilities independently in a fast-paced environment
• Proficiency with Microsoft Office tools
• experience in a non-profit or association setting is preferred

experience in a non-profit or association setting

• medical
• vision
• dental
• life and disability insurance
• 401(k) plan