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Account Manager

fathomdelivers.com Logo

Fathom, an IQVIA business

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Location:
United States of America , Cleveland

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Category:
Sales

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Contract Type:
Not provided

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Salary:

53700.00 - 134200.00 USD / Year
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Job Description:

Fathom, an IQVIA business, has an immediate opening for an Account Manager in the Cleveland, OH area. Seeking a highly motivated self-starter with a proven track record of growing client relationships and revenue. Our Account Managers’ primary focus is on retaining and growing our current clients through a consultative approach to establish, grow, and maintain relationships with client stakeholders.

Job Responsibility:

  • As the main point of contact for a portfolio of clients, lead with a consultative approach to establish, grow, and maintain relationships with client stakeholders and executive sponsors across multiple organizations and industries
  • Understand a client’s business structure, challenges, and opportunities, while demonstrating strong business acumen
  • Manage a diverse client portfolio across various brands, industries, and service offerings
  • Translate complex digital and technology solutions including digital channels, SEO, paid media, social media, marketing automation, content, creative, and analytics/marketing intelligence for executive-level and non-technical stakeholders
  • Stay current with modern digital marketing trends and drive the progression of opportunities
  • Partner with our channel teams to ensure that key strategic initiatives, ongoing projects and deliverables are completed on time and to the quality expected of our organization
  • As an advocate for the client, partner with our digital strategy marketing organization on strategic recommendations that solve client needs in terms of strategy, channels, platforms, approach, and budget
  • Proactively identify opportunities that lead to the retention and growth of existing accounts
  • Increase deal velocity by deploying intentional strategies to overcome objections, navigate the dynamics of buying committees, and position the value of professional services
  • Secure additional revenue opportunities and client growth through discovery, consultation, and strategic recommendations
  • Design and coordinate internal and external approvals for all Statements of Work
  • Translate what the client needs into what we can deliver
  • Ensure quality work is delivered to clients, every time. While our teams have QA processes, our Account Managers strive to deliver the highest quality work
  • Lead internal and client-facing meetings to prioritize current and upcoming projects and tasks
  • Set up our internal team for success with clear documentation and task management
  • Lead both tactical conversations with day-to-day contacts and strategic conversations with senior-level client personnel
  • Promptly address scope challenges and issues with clients

Requirements:

  • To be eligible for this position, you must reside in the same country where the job is located
  • 3+ years’ experience in account management, sales, and/or digital marketing
  • Bachelor’s degree preferred or possess relevant working experience in account management, sales, and/or digital marketing
  • Strong computer skills (MS Office Suite: MS Excel, MS Word, MS PowerPoint, MS Outlook, and MS Teams)
  • Team player with orientation towards contribution, collaboration, and continuous improvement
  • Strong aptitude for strategic thinking and tactical execution

Additional Information:

Job Posted:
January 15, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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