Account Manager

• Manage and grow key client accounts across Portugal, ensuring exceptional service delivery and long-term partnerships
• Identify new business opportunities within existing clients and the wider Portuguese market to help expand Arcwide’s presence in the region
• Lead business development activities, including pipeline generation, proposal creation, and client presentations
• Coordinate internal resources (consultants, delivery teams, and subject matter experts) to ensure successful project execution across multiple accounts
• Act as the primary point of contact for clients, managing expectations, resolving issues, and ensuring overall client satisfaction
• Work closely with leadership to help scale the Portugal operations, contribute to headcount growth, and support the recruitment of new talent
• Provide team leadership by supporting, guiding, and empowering consultants working on your accounts
• Collaborate with global and regional colleagues to ensure alignment with Arcwide’s delivery standards and commercial strategy
• Represent Arcwide at industry events, networking opportunities, and customer engagements to promote the brand and create new business relationships

• Strong experience as an Account Manager, Client Partner, Business Development Manager, or similar role within consulting, IT services, or ERP/enterprise software environments
• Proven ability to manage key accounts while driving growth, upsell opportunities, and new customer acquisition
• Experience coordinating project delivery teams or cross-functional resources
• Demonstrated leadership capabilities: whether through team management, mentoring, or leading account-based teams
• Solid understanding of consulting or technology project lifecycles
• Strong commercial acumen, negotiation skills, and ability to develop client proposals
• Excellent communication skills in Portuguese and English
• Ability to build trust-based relationships with clients at all levels, from operational users to executive stakeholders
• A proactive, entrepreneurial mindset with the drive to grow Arcwide’s presence in Portugal

Familiarity with ERP or IFS Cloud is a plus, but not a requirement

• Competitive Salary - where you are rewarded for both your individual and company performance
• Benefits Packages - you will also have access to excellent benefit packages including holidays, private healthcare insurance, pension contributions, wellness programmes, mobile phone and laptop, and much more
• Hybrid working – where each team has autonomy to determine their in-person and remote working schedule
• Continuous learning – we understand that it is imperative to invest in our people’s development and we ensure that you are always progressing in your career or learning development
• Equal & inclusive culture – we are committed to having a diverse and inclusive workforce where each individual feels they belong and can thrive in a work environment with a strong sense of community