Account Manager

• Monitor Daily A-Account Help Desk Log, accelerate responses, and advise management
• Report personnel or project concerns to Client Segment Manager as needed
• Prepare a bi-weekly status report for management for all assigned client accounts (CRM)
• Manage the relationship with the client and all stakeholders (as applicable) by conducting regular meetings (in person and/or via telephone) in accordance with the Account Management Plan for all assigned “A” Client Accounts
• Annual SMA Renewals – Coordinate with Accounting
• Monthly or periodic account calls – Support the escalations
• Conduct Bi-Annual Client Satisfaction Surveys
• Track and document staff movements and account rumors – Account news for consultants, labs, and subs
• Work with EarthSoft Business Partners who have Account Managers
• Lab/Consultant Lineups – Help support the subcontractors
• Provide annual EQuIS roadmap updates
• Assist in trouble-shooting client software issues
• involve other product experts as needed
• Create and maintain comprehensive account documentation
• Prepare account summaries and/or case studies for assigned accounts
• Participate in EQuIS User Group Meetings as applicable
• participation may include suggesting agenda topics, engaging clients to present, or occasionally presenting
• Attend conferences and training as required to maintain proficiency, as directed
• Perform other related duties as assigned
• Enhance department and organization reputation by accepting ownership for accomplishing new and different requests
• exploring opportunities to add value to job accomplishments

• Strong client-facing and internal communication skills
• Strong verbal and written communication
• Strong customer service/support skills including active listening skills
• Ability to research and resolve account problems using a variety of resources and tools
• Proven task management experience
• High initiative with an ability to work with minimal supervision
• Able to manage and prioritize multiple tasks simultaneously
• Ability to work with deadlines
• Solid organizational skills including attention to detail
• Strong interpersonal skills and ability to work well with others
• Ability to work from home with access to a high-speed internet connection
• Strong working knowledge of Microsoft Office
• Bachelor’s Degree in Chemistry, Environmental or Geological Sciences (or similar), Computer Science, Engineering, or Geography with minimum 3-5 years’ experience
• Knowledge and experience with EQuIS Professional, EQuIS Enterprise, and EQuIS EDP required
• Knowledge and proven aptitude for problem solving

Familiarity with other EQuIS products a plus