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We are looking for a detail-oriented and proactive Account Manager to join our team in Collierville, Tennessee. In this Contract to permanent position, you will play a critical role in ensuring smooth sales operations, maintaining customer satisfaction, and supporting various sales-related tasks. This opportunity is ideal for someone with strong organizational skills and a passion for delivering exceptional service.
Job Responsibility:
Accurately process customer orders and ensure timely entry into the system
Provide detailed product pricing, availability information, and competitor comparisons
Identify opportunities to recommend additional products and enhance sales
Manage and maintain contract documentation for national accounts
Generate and analyze reports related to backorders, open orders, and shipping schedules
Collaborate with customers to coordinate shipping schedules, material requirements, and order changes
Resolve order discrepancies and address customer concerns promptly and effectively
Support Inside Sales, Sales, and Customer Service teams by managing order-related tasks and updates
Coordinate with warehouse teams to handle large return requests efficiently
Perform additional responsibilities as assigned by the manager
Requirements:
Proven experience in sales support, order management, or customer service
Strong proficiency in order entry and management processes
Ability to analyze and interpret sales reports and data
Excellent communication skills to interact with customers and internal teams
Familiarity with post-sales support and resolving order discrepancies
Knowledge of inbound and outbound sales practices
Highly organized with the ability to multitask and prioritize effectively
Proficiency in EDI processes
Experience working in an ERP like SAP, Oracle, etc.
What we offer:
medical, vision, dental, and life and disability insurance