Account Manager Jobs

ClearEdge

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Job Description:

As an Account Manager at ClearEdge, you will be responsible for building and maintaining strong client relationships, developing strategic marketing plans, and overseeing the execution of marketing campaigns. You will play a critical role in ensuring our deliverables match the client’s brand guidelines and overall marketing objectives. Additional projects may also be assigned to support ClearEdge’s business goals.

Job Responsibility:

Understand the unique needs and challenges of the client
Champion the client’s perspective within CE, setting clear expectations and ensuring agile delivery
Gather feedback and insights to continually improve services
Collaborate with the delivery team to create comprehensive marketing strategies that align with client goals
Ensure seamless transitions and ongoing satisfaction with both clients and delivery
Nurture strong, long-term relationships with clients
Ensure client satisfaction and advocate for client’s needs
Resolve any issues or challenges promptly and effectively
Orchestrate a successful and strategic alignment of client goals and deliverables
Identify growth opportunities (upselling or cross-selling services) and provide innovative solutions to client challenges
Proactively manage client renewals and contract extensions
Lead proposal development for new SOWs
Oversee project to ensure alignment with client expectations
Ensure continuous collaboration for the best deliverables
Guarantee that the team meets client expectations with high-quality deliverables
Assess and create agility in approach to meet the client where they are at in their unique marking journey while aligning the budget/resources to maintain scope
Communicate and escalate, when necessary, if client deliverables do not meet quality standards
Empower team members to offer innovative ideas in alignment with the client’s objectives
Foster a positive and collaborative team environment
Celebrate team successes and highlight client wins with the agency
Lead by example with a focus on achieving success together
Motivate and nurture the account management team members and address their needs while developing skills and talent
Maintain regular communication with junior team members ensuring the team operates in the most effective and efficient way to meet client needs
Regularly engage in dialogue with the team to ensure an accurate view and understanding of their workload, priorities, deadlines and aspirations
Delegate projects and activities to stretch performance and capability of yourself and junior team members
Keep abreast of emerging partners, innovations, talent, sharing updates and knowledge with team
Lead team briefings to share information to keep teams informed and engaged
Support the team in delivering the brief by driving the quality and direction of the team on day-to-day basis
Plan and prioritize work with team to ensure completion according to client requirements and deadlines
Manage the client delivery with internal team to ensure proper project staffing and adherence to agency strategic process from brief through execution
Partner with appropriate colleagues to present strategic, creative solutions that adhere to standards, architecture and principles
Evaluate and provide thoughtful, strategic feedback during creative reviews
Foster partnerships with creative and delivery teams
Work with Project Managers to reconcile monthly hours estimates and actuals based on team tracked time
Ensure client timelines and budgeted hours are in line with expectations
Advise VP to any anticipated budgeted hours overages and timeline delays with solutions to address
Stay abreast of trends and best practices in marketing, our industry and relationship building
Identify opportunities to enhance internal processes, tools, and methodologies to improve efficiency and effectiveness
Actively participate in industry events and social media, along with professional development activities to expand skills and knowledge relevant to the role
Maintain 90% billable rate
Strong client satisfaction scores tracked through client NPS
Quarterly budgeted GP of 40% or greater

Requirements:

Bachelor’s degree and 5+ years of proven project management, preferably within a marketing agency or in a marketing in-house department
Excellent communication and interpersonal skills, with the ability to build rapport with clients and collaborate effectively with cross-functional teams
Strong organizational skills with exceptional attention to detail, follow through, and the ability to manage multiple projects simultaneously
Ability to thrive in a fast-paced, target-driven environment
Experience working in project management tools and software
Problem-solving mindset with a proactive approach to identifying and resolving issues

What we offer:

Fully remote model since 2006
Work schedule flexibility
Health + dental insurance
Life insurance
Permissive PTO
Company-sponsored retirement plan
11 paid company holidays
Rest and recharge days throughout the year
No meeting Fridays for dedicated focus time

Additional Information:

Job Posted:
December 07, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Account Manager