Account Manager Job at Imagine (Burbank)

Job Description

The Account Manager, Production oversees all campaigns and projects for assigned clients from a production point of view. This role is dedicated to ensuring the highest level of client service and seamless execution of production projects, along with collective accountability for scope, schedule, quality and budget. The Account Manager, Production works with fellow Account Managers, Project Managers and other support staff to ensure campaigns/projects meet or exceed client goals from a quality and delivery perspective. This role works with and reports to the VP, Sales & Account Management.

Job Responsibility

Oversee and be accountable for all campaign and project work, focused on Production, for assigned clients with a lens on external-facing client service
Partner with Account Director (relationship owner) of assigned account to understand client goals and Key Performance Indicators
Own the day-to-day workflow of campaigns and projects to keep Account Directors focused on sales
Lead, motivate, and set clear expectations with Project Managers and other account team members to consistently provide above-and-beyond levels of client service
Direct production work through the support team to ensure success
Be present, on-site, to drive project workflow through appropriate department
Work fluently within Adobe Workfront/iQuote/Monarch to create campaigns/projects, develop estimates, manage client facing schedules and bill
Work with assigned Account Director to plan the bi-weekly forecast to understand client demand to the fullest and assign appropriate resources to accomplish the work
Stay in lockstep with the assigned Account Director to understand macro client strategic business goals and changes
Establish a strong relationship with assigned clients
Understand all account strategies for the assigned client, including account operating budgets, forecasts, and financial reports to ensure proper support teams are in place and driving toward business goals
Prioritize billing/profitability for assigned account, with a clear understanding of all monthly, quarterly, and annual billing
Work with finance to deliver all client-specific data for reporting
Liaise with other peer-level Account Managers for continuous improvement and to ensure day-to-day processes align with client goals and stay consistent
Lend help to other clients in times of light work on dedicated client by focusing on standard work
Work alongside VP, Sales & Acct Management as part of the strategic team to grow and improve client service and relationships
Provide relevant updates to heads of Creative and Operations regarding account needs, team/support needs and budgeting
Track daily activity within Workfront by hours

Requirements

Minimum 1-2 years professional experience in a project management discipline in a supervisory role preferably
Proficient in Outlook, Word, Excel, Adobe Creative Cloud and job tracking systems
Excellent verbal and written communication skills
Possess an in-depth understanding of Campaign Production
Self-Starter with strong follow-through
Proactive approach to identify and solve problems before they arise
Ultimate client satisfaction mentality and approach
Strong leadership presence and the ability to motivate to get results
Think strategically and possess outstanding analytic skills
Ability to work in a collaborative and team environment

Nice to have

Creative, Media, Marketing Agency and/or Entertainment industry experience helpful
Project Management Professional training preferred but not required
Bachelor’s degree in communications or related field

What we offer

medical, dental, and vision coverage
paid time off
disability insurance
401(k) with match
life insurance
other voluntary supplemental insurance coverages
tuition assistance
caregiver leave
adoption assistance
employer/partner discounts

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