Account Manager, HSBC

HSBC

Location:
Sri Lanka

Category:
Banking

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Global Payment Solutions helps clients make payments across borders, currencies, and regulations efficiently, with in-country and regional support recognized by multiple industry awards.

Job Responsibility:

Accountable for delivering Client Service excellence and effectively managing any risks and issues
Identification of opportunities and effectively managing the client portfolio to deliver against client promises
Identify and introduce service improvements to improve the overall client experience
Resolves client service issues and challenges as the final escalation point
Identify opportunities to streamline processes, eliminate redundancy, increase revenue and strengthen relationships
Cross selling GPS products and providing superior service support for all GPS solutions
Analyze client activities and provide advice and suggestions to clients to improve/generate cross country referrals
Generate referrals for other Global Businesses, e.g., International Wealth and Premier Banking, Global Private Banking, Global Markets, as appropriate
Keep abreast of external factors influencing international business e.g. economic, cultural, geographical, procedural and regulatory requirements

Requirements:

Minimum of 3 years of experience working in the banking industry
Experience of working in an International Global Banking environment is preferred
Bachelor’s degree in business, related field or equivalent work experience will be an added advantage
In-depth knowledge of industry standards related to all Cash Management products and services
Experience with or knowledge of local regulatory requirements related to Anti-Money Laundering
Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues
Proven ability to understand a customer’s business and the fundamentals of running a business, interact with business customers at all levels and deliver creative and flexible customer solutions
Excellent interpersonal skills and ability to interact and build relationships with internal and external stakeholders
Excellent time management, planning and organization skills coupled with strong analytical and problem-solving skills
Excellent range of communication skills, including written, verbal, and the ability to deliver compelling presentations
Experience in driving team and individual performance to achieve customer and financial targets
Strong leadership and team motivational skills coupled with proven coaching and performance management skills

What we offer:

Continuous professional development
Flexible working
Opportunities to grow within an inclusive and diverse environment

Additional Information:

Job Posted:
June 13, 2025

Expiration:
June 26, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Account Manager

HSBC

Location:Sri Lanka

Category:Banking

Contract Type:Employment contract