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The Account Manager is responsible for managing and developing relationships with existing customers, ensuring high levels of satisfaction while identifying opportunities to grow and expand accounts. Acting as the key point of contact for existing customers, you will support the Head of Sales - IMEA in driving regional growth and collaborate closely with internal teams to deliver excellent service and technical support.
Job Responsibility:
Proactively manage and grow allocated, existing customer accounts
Manage the full sales pipeline via CRM - from lead through to negotiation and close, including preparing quotations
Generate and qualify new business opportunities with existing customers within your territory
Meet and exceed agreed targets
Provide product information and Tier 1 technical support
Prepare structured account action plans for key accounts
Track and report on KPIs, producing monthly reports and sales presentations
Participate in ongoing training and development
Undertake additional responsibilities as required by the Head of Sales - IMEA
Requirements:
Experience as an Account Manager or similar customer/sales role
Experience working with technical products
Strong growth mindset and commercial awareness
Excellent communication skills across phone, email, and Teams
CRM and Office 365 proficiency
Proactive, self‑motivated, and collaborative approach