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W. W. Grainger Logo W. W. Grainger · Sales

Account Manager

United States, Cataño Employment contract 42900.00 - 71500.00 USD / Year · Job Posted June 03, 2026
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Job Description

The Account Manager is responsible for driving profitable sales growth within an assigned customer portfolio, by executing Grainger's value proposition through a consultative sales approach. This role develops and maintains long-term customer relationships, identifies growth opportunities, and leverages internal and external resources to deliver customer solutions, operational excellence, and business results. The Account Manager owns the overall customer relationship, sales performance, and account strategy for their territory.

Job Responsibility

  • Develop and expand relationships across all levels within assigned accounts, effectively selling Grainger’s products, services, and value-added solutions
  • Maintain a disciplined call plan, dedicating approximately 80% of time in the field and 20% to administrative activities
  • Owns and consistently delivers against sales, margin, and growth targets for assigned accounts
  • Drive profitable growth by identifying account potential, prioritizing opportunities, and developing and executing structured account plans using tools such as Reports and Strategic Selling Plans
  • Manage and track pipeline, activities, and performance using CRM and other sales enablement tools
  • Identify, engage, and leverage internal and external resources (e.g., specialists, suppliers) to maximize opportunities, remove barriers, and ensure customer satisfaction
  • Expand adoption of Grainger value-added solutions (e.g., eCommerce, inventory management programs) to increase customer stickiness and share of wallet
  • Maintain full ownership of the customer relationship, including issue resolution, escalation, and overall account health

Requirements

  • Bachelor’s degree preferred or equivalent professional experience
  • 3–5 years of successful B2B sales experience (MRO, industrial, safety, or distribution preferred)
  • Proficiency in Microsoft Office and CRM/sales management tools
  • Fluent bilingual communication skills (English and Spanish), both verbal and written
  • Proven ability to work independently with high energy, accountability, and results orientation
  • Strong consultative selling, negotiation, presentation, relationship management and influencing skills across multiple customer stakeholders
  • Ability to articulate value proposition, total cost of ownership (TCO) and business impact to customers
  • Ability to build relationships at all organizational levels and negotiate contracts as needed, with leadership support
  • Self-motivated with strong organizational, time management, and problem-solving skills
  • Strong business acumen with the ability to adapt, learn quickly, and respond effectively to changing business needs
  • Possess the technological capabilities and understanding to communicate in today’s business environment
  • Valid Puerto Rico driver’s license, reliable transportation and insurance required

What we offer

  • Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing
  • 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year
  • 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required
  • Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools
  • Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents
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