Account Manager

• Establish, grow and maintain strategic customer relationships through deep knowledge of their business and Telstra’s services/products that deliver exceptional customer experiences, contribute to high NPS and drive profitability
• Contribute to or lead the development of customer contact/engagement plans that nurture and grow existing customer relationships in order to retain and grow core telecommunications and/or emerging technology revenue for assigned portfolios
• Apply professional expertise and knowledge of Telstra’s capabilities, market insights, and a deep understanding of the customer’s business strategy to effectively influence and partner with customers to identify new business opportunities
• Leverage strong interpersonal and negotiation skills to drive commercial, business and technical discussions with customers that present a compelling case for solutions, including articulation of business (Connectivity, colocation, digital infrastructures & security,) benefits to C-Suite executives and key stakeholders
• Authentically engage and collaborate with stakeholders across Telstra (e.g. Business Development Managers, Solution Specialists, Functional Specialists) to identify, qualify and drive portfolio growth opportunities, seeking support, direction and insights in customer solutions in order to achieve revenue and profitability targets
• Lead customer initiatives or components of initiatives (e.g. business advisory consulting, workshop facilitation, strategic planning sessions) that drive strategic business opportunities to Telstra and that have a significant degree of impact on portfolio retention and growth
• Identify and act to address aged debtor risks within delegated customer portfolios, collaborating with relevant areas of the business to manage and resolve issues

• Degree with 12-15 years of sales experience
• Proven experience in account management, sales, or business development, preferably in a global context
• Excellent communication, negotiation, and interpersonal skills
• Ability to work collaboratively in a cross-functional team environment
• Strong analytical and problem-solving abilities
• Sales-driven mindset with a strong focus on achieving targets and driving revenue growth
• Possess strong leadership skills to guide and influence teams and clients effectively
• Extensive experience in Telco direct sales selling to Enterprise customers
• In depth knowledge and skills in selling Telecommunications connectivity to enterprise customers (IP VPN, SDWAN, MPLS, DIA)

Fluency in Mandarin is good to have for this role to ensure effective communication with Mandarin-speaking clients.

• Performance-related pay
• Access to thousands of learning programs so you can level-up
• Global presence across 22 countries
• opportunities to work where we do business
• Other exciting applicable country-specific benefits to be shared as you progress