Account Manager, Office Angels

Account Manager

Office Angels

Location:
United Kingdom, Livingston

Category:
Customer Service

Contract Type:
Employment contract

Salary:

29000.00 GBP / Month

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Job Description:

Are you a proactive and highly organised professional who thrives in a fast-paced environment? We're looking for an experienced Account Manager to join our client's dynamic team in Livingston. This is a busy, hands-on role where you'll be the main point of contact for your own portfolio of customers-juggling priorities, solving problems, and ensuring exceptional service delivery every step of the way.

Job Responsibility:

Oversee and manage a portfolio of customer accounts, ensuring smooth day-to-day operations
Proactively handle customer queries, requests, and complaints with efficiency and professionalism
Generate and manage bespoke quotations, orders, and amendments using CRM systems
Monitor stock levels and coordinate with logistics to ensure timely deliveries
Collaborate with internal teams including sales, logistics, and customer service
Maintain accurate customer records and prepare account plans in partnership with the Customer Services Manager
Manage returns and credit processes
Attend internal meetings to support continuous improvement and customer satisfaction

Requirements:

Proven experience in account management or customer service roles
Strong multitasking and organisational skills-able to juggle competing priorities
Excellent communication and interpersonal abilities
A proactive, systematic approach to problem-solving
Comfortable working with CRM systems and other digital tools

Nice to have:

Background in logistics or supply chain
Familiarity with health and safety standards
Experience in a fast-paced, customer-focused environment

What we offer:

Competitive salary up to £29,000
Opportunities for career development
Supportive and collaborative team culture
Health and safety-focused workplace
Involvement in continuous improvement initiatives

Additional Information:

Job Posted:
May 22, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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