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Account Manager

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AvePoint

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Location:
Australia , Melbourne

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Category:
Sales

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Contract Type:
Not provided

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Salary:

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Job Description:

Account Manager position at AvePoint, the global leader in data security, governance, and resilience. The role involves working with existing customers to help them get the most out of their Microsoft Cloud investment, focusing on account renewal, upsell, and cross-sell within a dedicated patch of customers.

Job Responsibility:

  • Owning a book of business with assigned customers that you are responsible for selling, supporting, educating, and growing through regular, systematic touchpoints
  • Acting as the single point of contact for existing AvePoint customers in your account patch
  • Maintaining and building relationships with existing key contacts
  • Establishing relationships with key customer business and technical advocates that have the power to drive long-term AvePoint solution adoption within their company
  • Ownership of the commercial sale
  • Managing complex sales cycles with a consultative sales approach
  • Securing the renewals of customer accounts at or above the projected renewal amount
  • Increasing sales by driving product adoption, managing escalations and thereby ensuring retention and long-term satisfaction
  • Understanding the customer’s business, their challenges, pains, and opportunities
  • Presenting AvePoint solutions relevant to customer objectives
  • Working with dedicated pre-sales engineers and other cross-functional team members to help close business
  • Successfully facilitating solution discovery, solution overview, and technical deep dive sessions with customers (with support as required)
  • Answering questions and helping to resolve issues in a timely manner, including communicating new product developments to existing customers
  • Communicating with prospective customers, assist and guide them through their evaluation and selection process
  • Maintaining an accurate and current pipeline of opportunities within the CRM system
  • Be responsible for hitting or exceeding quarterly renewal and new business targets

Requirements:

  • Bachelor’s degree
  • A few years of technology account management experience and skills
  • Prior experience selling in the Microsoft 365 ecosystem preferred
  • Experience with executive selling, both business and technical
  • General familiarity with selling methodologies and processes
  • Business Development experience preferable
  • Accountability and a sense of urgency
  • Excellent communication and listening skills
  • Willingness to learn and grow

Nice to have:

  • Prior experience selling in the Microsoft 365 ecosystem preferred
  • Business Development experience preferable
What we offer:
  • Competitive market-based compensation
  • Career progression and internal mobility opportunities across our global footprint in North America, EMEA, and APAC
  • Work life balance through hybrid working model of 3 days a week in office
  • Generous PTO allowance incl. specific AvePoint Holidays (Birthday Day, Family Day, Holiday Half Day, Community Outreach Half Day!)
  • Private Health Insurance
  • Mobile Phone Plan Reimbursement
  • Tuition Reimbursement
  • Dedication Awards
  • Employee Referral Program

Additional Information:

Job Posted:
January 29, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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