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We are looking for an Account Owner to manage and grow a portfolio of D2C brand accounts. You will act as a strategic partner to clients, driving business outcomes, identifying growth opportunities, and ensuring alignment between client goals and internal teams. This is not a campaign execution or project management role. Your focus will be on client growth, account expansion, and business impact.
Job Responsibility
Own client relationships and serve as the primary strategic point of contact
Build account growth plans and identify upsell and cross-sell opportunities
Conduct Quarterly Business Reviews (QBRs) and present business insights to stakeholders
Track key business metrics such as Revenue, ROAS, Conversion Rate, Retention, and AOV
Translate client goals into clear outcome-focused briefs for internal teams
Collaborate with Marketing, Product, and Technology teams to drive successful outcomes
Proactively identify risks, opportunities, and growth initiatives across accounts
Drive client satisfaction, retention, and account expansion
Requirements
4–5+ years of experience in a Marketing, Growth, Performance Marketing, or D2C-focused agency
Experience managing multiple D2C brand accounts
Strong understanding of Shopify, Performance Marketing, CRO, Retention, and eCommerce growth metrics
Experience presenting business reviews and growth strategies to senior stakeholders
Excellent communication, stakeholder management, and commercial acumen