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We are looking for a driven and articulate Account Manager to join our growing team at Topsort. In this role, you’ll act as the primary point of contact for some of our most strategic clients—ensuring they are not only satisfied but deeply successful with our product. You will help navigate complex relationships, align internal teams to client needs, and ensure long-term retention and growth.
Job Responsibility:
Build and maintain trusted relationships with clients
Understand client goals, challenges, and product usage to drive adoption, satisfaction, and renewals
Act as the internal voice of the customer—collaborating with product, support, and engineering to resolve issues and improve the client experience
Prepare and lead QBRs, performance reviews, and product optimization sessions
Drive upsell opportunities and support commercial growth within assigned accounts
Track engagement and usage data to proactively spot risks and opportunities
Communicate clearly, consistently, and confidently—both in writing and on calls
Requirements:
Bachelor’s or Master’s degree from a top-tier academic institution (e.g., Ivy League, Oxbridge, top global business/engineering schools)
5+ years of experience in account management, consulting, or customer success
3+ years of experience in client-facing roles
Strong interpersonal skills
Excellent verbal and written communication skills
Strong analytical mindset
Experience working in or with fast-paced tech companies, SaaS platforms, or marketplace ecosystems is a plus
Nice to have:
Experience working in or with fast-paced tech companies, SaaS platforms, or marketplace ecosystems
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