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Account Manager

topsort.com Logo

Topsort

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Location:
United States, Somerville

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Category:
Sales

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

We are looking for a driven and articulate Account Manager to join our growing team at Topsort. In this role, you’ll act as the primary point of contact for some of our most strategic clients—ensuring they are not only satisfied but deeply successful with our product. You will help navigate complex relationships, align internal teams to client needs, and ensure long-term retention and growth.

Job Responsibility:

  • Build and maintain trusted relationships with clients
  • Understand client goals, challenges, and product usage to drive adoption, satisfaction, and renewals
  • Act as the internal voice of the customer—collaborating with product, support, and engineering to resolve issues and improve the client experience
  • Prepare and lead QBRs, performance reviews, and product optimization sessions
  • Drive upsell opportunities and support commercial growth within assigned accounts
  • Track engagement and usage data to proactively spot risks and opportunities
  • Communicate clearly, consistently, and confidently—both in writing and on calls

Requirements:

  • Bachelor’s or Master’s degree from a top-tier academic institution (e.g., Ivy League, Oxbridge, top global business/engineering schools)
  • 5+ years of experience in account management, consulting, or customer success
  • 3+ years of experience in client-facing roles
  • Strong interpersonal skills
  • Excellent verbal and written communication skills
  • Strong analytical mindset
  • Experience working in or with fast-paced tech companies, SaaS platforms, or marketplace ecosystems is a plus

Nice to have:

Experience working in or with fast-paced tech companies, SaaS platforms, or marketplace ecosystems

Additional Information:

Job Posted:
December 13, 2025

Work Type:
Hybrid work
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