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Xelix Logo Xelix · Sales

Account Manager

United Kingdom, London Employment contract 45000.00 - 63000.00 GBP / Year · Job Posted April 24, 2026
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Job Description

We’re looking for an experienced, hands-on Account Manager to join our fast-growing scale up. This is a proactive, commercially minded role: you’ll own the relationship and renewal, identify and create expansion opportunities, and ensure customers realise (and can clearly evidence) the value Xelix delivers. You’ll partner closely with Sales, Product and Services to drive adoption, outcomes and long-term account growth.

Job Responsibility

  • Own a portfolio of Mid-Market & Small Enterprise customers, acting as a trusted advisor and commercial lead across renewal and growth
  • Build and execute Customer Success Plans (CSPs) with clear outcomes, milestones, stakeholders and value hypotheses
  • Quantify, track and communicate value realisation (ROI/business impact), preparing and presenting success metrics and commercial narratives to executive sponsors and C-suite stakeholders
  • Develop a deep understanding of each customer’s priorities, operating model, systems landscape, and roadmap—using this to shape account strategy and unlock expansion
  • Run proactive account governance (e.g., EBRs/QBRs), ensuring adoption, stakeholder engagement and action plans stay on track
  • Monitor customer health and engagement to identify risk early, lead retention plans, and mobilise internal teams to protect and grow revenue
  • Identify, qualify and progress upsell/cross-sell opportunities, building business cases, aligning stakeholders, and partnering with AEs/founders where needed to close
  • Lead renewals end-to-end: timeline management, commercial negotiation support, stakeholder alignment, and forecasting accuracy
  • Triage technical and non-technical issues with urgency and strong judgement, coordinating the right internal resources while keeping customers informed and confident
  • Be the voice of the customer internally: capture product feedback, influence prioritisation with evidence, and manage expectations on deliverables and timelines
  • Stay close to market trends and competitive landscape, contributing to strategic initiatives that improve our commercial approach and customer outcomes

Requirements

  • Proven experience in Account Management / Customer Success in B2B SaaS (or a consultative commercial role), owning senior stakeholder relationships and outcomes across a portfolio
  • Demonstrable commercial track record: leading renewals, retaining revenue, and creating growth through upsell/cross-sell (with clear examples of how you sourced, shaped and progressed opportunities)
  • Strong value-based selling and storytelling skills: you can quantify impact, build a business case, and present success metrics/ROI confidently to executive sponsors and C-suite
  • Experience running structured account governance (e.g., CSPs, QBRs/EBRs, exec sponsor plans), translating customer goals into measurable plans and driving them to completion
  • Comfortable managing complex, multi-stakeholder enterprise accounts—navigating economic buyers, decision-makers, champions and influence networks to drive change
  • Proficient in MEDDPICC or similar sales methodology
  • Evidence of proactively identifying risk and leading “save plans”: diagnosing root causes, mobilising internal teams, and executing clear recovery plans with pace and accountability
  • Strong cross-functional leadership: you’re effective at coordinating Product, Delivery/Implementation, Support and Sales to unblock customers and deliver outcomes, without needing formal authority
  • Analytical and systems-minded: you enjoy using data (usage, outcomes, financials) to spot patterns, forecast risk, and prioritise where to invest time for maximum impact
  • Technically curious and quick to learn: you can understand customer environments and product capabilities well enough to advise, educate and credibly challenge
  • Excellent prioritisation and execution in a fast-paced environment
  • you can manage multiple workstreams, run a tight cadence, and keep stakeholders aligned
  • Clear, direct communicator with high ownership: you follow through, set expectations well, and bring energy and professionalism to customer interactions

What we offer

  • Competitive salary of £45,000 - £55,000 depending on experience + £8,000 commission
  • 27 days of annual leave (including 3 days Christmas closing) which increases up to 3 days based on tenure, with the option to roll over, buy or sell up to 3 days
  • Hybrid working with two days a week from our dog-friendly Hoxton office
  • On-site gym and cycle to work scheme
  • Employee discount at over 100 retailers
  • Comprehensive private medical & dental cover with Vitality
  • Enhanced parental leave pay
  • Learning & development culture – £1,000 personal annual budget
  • We’re carbon-neutral and are working towards ambitious carbon reduction goals
  • Lots of team socials & activities
  • Annual team retreat
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