Account Manager

• Develop and strengthen relationships with property owners through proactive communication, serving as the subject matter expert on their properties and markets
• Analyze and optimize property performance by evaluating financial metrics, comparing underwriting to actual results, and collaborating cross-functionally to drive improvements
• Troubleshoot and resolve issues by working closely with internal teams and utilizing platforms such as Salesforce, Zendesk, and other proprietary booking management systems
• Identify and promote opportunities for additional services, including professional photography, interior design consultations, and marketing campaigns, to enhance property visibility and rental income
• Collaborate cross-functionally with Sales, Marketing, Real Estate, Onboarding, Revenue Management, and Operations teams to identify growth opportunities, support new property onboarding, and strengthen internal relationships - driving portfolio expansion and operational efficiency
• Meet and maintain AvantStay standards by achieving key performance metrics related to owner satisfaction and engagement
• Provide support for your team by assisting with escalated guest and homeowner concerns, responding to emails, calls, and tickets - especially during high-volume periods or when team members are out of office

• Must be available to work USA business hours, either Eastern or Central Time
• 3+ years experience in account management, customer success and/or sales
• 1-3 years experience in financial analysis, reporting, and decision-making related to financial impact
• Prior experience in a client-facing role (required)
• Industry experience in vacation rentals, real estate, and/or hospitality (preferred)
• Strong negotiation and persuasion skills, with the ability to develop and execute strategies that minimize risk and drive financial performance
• Exceptional communication skills, both verbal and written, to foster relationships and enhance strategic service offerings
• Creative problem-solving abilities, with a knack for identifying innovative opportunities
• Excellent time management and organizational skills, with the ability to prioritize tasks and meet tight deadlines
• Experience leading cross-functional collaboration to drive high-impact projects
• Strong analytical skills, with the ability to interpret data and identify process improvement opportunities
• A proactive mindset, with the ability to take ownership in a fast-paced environment and tackle ambiguous challenges

Industry experience in vacation rentals, real estate, and/or hospitality

Fully remote position - work from anywhere