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Robert Half Logo Robert Half · Customer Service

Account Manager

United States, Charlotte · Job Posted June 28, 2026
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Job Description

We are looking for an Account Manager to support day-to-day accounting operations and client account coordination in Charlotte, North Carolina. This position combines financial order processing with customer-facing account support, making it ideal for someone who is organized, detail-focused, and comfortable working across multiple priorities. The role will focus on maintaining accurate records, managing invoicing activity, and helping ensure smooth communication between internal teams and customers.

Job Responsibility

  • Review and process customer orders and monitor customer forecasts to ensure timely receipt and accuracy
  • Enter and update customer, order, and billing information in D365
  • Support customer accounts by responding to questions, resolving concerns, and coordinating service-related follow-up in a thorough manner
  • Assist with inside sales and account coordination tasks by preparing documentation, confirming order details, and updating customer records
  • Review inventory-related information to help verify adequate stock levels and align account activity with operational needs
  • Act as the primary point of contact for assigned accounts and maintain regular communication through phone and email

Requirements

  • Experience working within the manufacturing or distribution industry required
  • Hands-on experience using D365 or similar enterprise systems required
  • Ability to manage customer accounts while delivering responsive and detail-focused customer service required
  • Ability to work fully on-site required
  • Effective communication skills and the ability to work collaboratively across finance, operations, and customer-facing teams required

What we offer

  • Medical, vision, dental, and life and disability insurance
  • Enroll in our company 401(k) plan
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