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We’re looking for a 2 high-impact Client Engagement Team Managers to lead our NHS Client Account Management team and drive performance across key Trusts and Integrated Care Systems (ICS). One looking after trusts in the North of England and the other in the South. This is a senior, customer-facing role with real influence — shaping regional strategy, strengthening partnerships, and unlocking growth across the NHS estate. You’ll be responsible for delivering budgets and KPIs, embedding best-in-class key account management and coaching a team to consistently deliver value for NHS customers. Acting as a senior escalation point, you’ll work closely with Trust leaders, ICS stakeholders and internal teams to ensure strong engagement, retention and sustainable growth.
Job Responsibility:
Lead and manage the Client Account Management team to deliver regional budgets, KPIs and business objectives
Embed and coach world-class Key Account Management practices across the team
Own regional and team account plans, with regular performance reviews and clear actions
Drive Trust and ICS adoption and engagement across your region
Act as senior account lead and escalation point for key Trusts and ICSs
Identify and shape new business & savings realisation opportunities, building clear strategies to win
Develop strong competitor insight and plans to protect and grow accounts
Ensure accurate and timely contract and KPI reporting
Work with Operations and SMEs to deliver regional activity showcasing Foodbuy solutions
Provide structured market insight and customer feedback to inform strategy
Build and promote Trust case studies and best-practice examples
Represent NHS Supply Chain: Food at industry events and forums
Set clear objectives, provide regular feedback and performance manage the team
Build an inclusive, collaborative, high-performance culture that celebrates success
Coach and develop team capability to deliver consistent, high-quality account management
Ensure strong alignment with Foodbuy and Compass culture through communication and engagement
Requirements:
Proven experience leading and managing customer-facing teams
Strong background in key account management, client engagement or sales leadership
Experience working with, or selling into, the healthcare or public sector
Confidence operating at senior stakeholder level, including Trusts and ICSs
Strong commercial acumen with a track record of delivering results
Excellent networking, communication and presentation skills
Coaching capability and a passion for developing people