Account Manager, Marriott Bonvoy

Marriott Bonvoy

Location:
United Kingdom, London

Category:
Sales

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Account Manager, Small Medium Business, APEC/EMEA/CALA, reports to the VP, Sales & Distribution and supports and assists in the management, implementation and customer identification for the Small Medium Business (SMB) Program. Responsible for building and maintaining business relationships with key SMB buyers, facilitating SMB Program implementation services to support the global SMB strategy, and driving adoption and revenue across targeted markets.

Job Responsibility:

Champions the SMB Program across markets, acting as a subject matter expert and internal advocate
identifies, pitches and converts qualified SMBs into active accounts
monitors performance and optimizes account engagement
onboards new accounts to ensure seamless activation
develops and delivers compelling presentations and demos to prospective SMBs, tailoring messaging to local market needs
develops and refines sales collateral, talking points and assets aligned with the Program’s evolving strategy
supports and develops targeted campaigns to drive awareness and revenue
partners with continent marketing teams to ensure messaging consistency and leverages promotional opportunities
serves as a liaison between continent stakeholders, property teams and global sales operations
provides customer and market feedback to SMB Program Director to support further Program development and strategic adaptations
responsible for accurate business results in the SMB infrastructure
provides input and ideas to solidify Marriott as the hospitality industry leader in implementing a SMB Sales Strategy and technological innovation
responds to, solves and makes decisions on more complex/non-routine business requests with limited supervision
works with data/analytics to uncover new accounts based on SMB profile and further penetrate existing SMB accounts
assists in achieving business results by identifying opportunities to enhance the effectiveness of business processes and software applications and achieving results against departmental and personal MBOs
attends relevant tradeshows and webinars to attract qualified SMBs

Requirements:

4-year degree from an accredited university and 2+ years of relevant proactive sales experience, demonstrating progressive career growth and a pattern of exceptional performance
OR 4+ years of relevant proactive sales experience, demonstrating progressive career growth and pattern of exceptional performance
excellent PC skills including proficiency using MS Office, PowerPoint, spreadsheets and CRM applications
fluent in English written and spoken

Nice to have:

proven experience in sales, account management, customer support or business development—preferably in hospitality or travel tech
strong communication and presentation skills
ability to influence across functions and geographies
familiarity with SMB dynamics and B2B sales cycles
experience with Salesforce, Empower Sales, or similar CRM platforms is a plus
ability to work independently and collaboratively in a fast-paced, matrixed environment
passion for innovation and customer-centric solutions
excellent selling skills and understanding of sales processes
strong customer development and relationship management skills
knowledge of transient business
understands the overall market
experience managing complex initiatives and change with little supervision
experience evaluating business trends and successfully implementing new business programs and strategies to enhance business performance
understands revenue management functions and account profitability
strong problem-solving skills
effective decision-making skills
excellent negotiation skills
strong presentation skills
strong ability to analyze data
ability to develop and maintain relationships at all levels
ability to influence others within all levels of Sales Organizations
ability to work effectively as a member of a team, as well as independently
strong dedication to data integrity and quality of work
attention to detail and strong organizational skills
strong organizational skills to effectively manage tracking and resolution of account and strategy issues
strong customer service skills

What we offer:

equal opportunity employer
access to opportunity
fosters an environment where the unique backgrounds of associates are valued and celebrated

Additional Information:

Job Posted:
November 01, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Account Manager