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HSO Logo HSO · Sales

Account Manager

United States · Job Posted May 28, 2026
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Job Responsibility

  • Own a portfolio of existing clients to drive renewals and organic expansion within a defined solution set, ensuring strong customer health and predictable revenue retention
  • Develop and manage all phases of the existing client lifecycle, including renewal execution, forecasting, risk identification, and close planning
  • Identify and drive organic upsell opportunities within current solutions (users, modules, and service extensions)
  • Maintain accurate and up-to-date account plans, including key stakeholders, solution footprint, and expansion pipeline
  • Partner with Delivery and Pre-Sales teams to ensure strong customer adoption, satisfaction, and long-term value realization
  • Proactively surface risks related to renewals, delivery, or customer satisfaction and drive resolution across internal teams
  • Maintain disciplined pipeline management and forecast accuracy within CRM systems
  • Contribute to predictable revenue retention through strong execution and proactive account management

Requirements

  • 2+ years of experience in cross-selling and upselling Microsoft Business Applications and/or Cloud or related services
  • Experience managing renewals and expansion opportunities within existing clients
  • Experience managing pipeline, forecasting, and CRM accuracy
  • Excellent communication, negotiation, and interpersonal skills
  • Direct experience, with the ability to understand and articulate clients' unique business challenges and propose relevant solutions
  • Detail-oriented with strong organizational and time-management skills
  • Ability to thrive in a dynamic and entrepreneurial environment and to work with a team

What we offer

  • medical, dental & vision coverage
  • flexible spending accounts
  • health reimbursement account
  • 401(k) plan with a company match
  • competitive pay with and performance-based bonus
  • generous paid time off
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