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Aria Care Partners is the national leader in providing onsite dental, vision, hearing, and podiatry care to long-term care and skilled nursing facilities. The Account Manager provides excellent customer service, retention of existing accounts, and insurance sales, making a difference in the geriatric population’s lives in communities across the nation. The position is remote with a combination of field days and home office days and requires overnight travel.
Job Responsibility:
Provide excellent customer service, retention of existing accounts, and insurance sales
Retention of existing facilities: Sustains rapport with key accounts by making periodic visits – at a minimum once per quarter
exploring specific needs
anticipating new opportunities
Achieves marketing and sales operational objectives by contributing marketing and sales information and recommendations to strategic plans and reviews
preparing and completing action plans
implementing quality and customer-service standards
resolving problems
completing audits
identifying trends
determining system improvements
implementing change
Identifies marketing opportunities by identifying consumer requirements
defining market, competitor's share, and competitor's strengths and weaknesses
forecasting projected business
establishing targeted market share
Accomplishes organization goals by accepting ownership for accomplishing new and different requests
exploring opportunities to add value to job accomplishments
Keeps promotional materials ready by coordinating requirements with marketing department
inventorying stock
placing orders
verifying receipt
Plans meetings and attends trade shows
Protects organization's value by keeping information confidential
Education of Aria Care Partners’ mission & services to potential facilities
Requirements:
Associate’s or Bachelor’s degree preferred
3-5 Years previous applicable experience
Preferred prior work experience within senior living communities, sales, and life/health insurance
Ability to obtain health and life insurance license
Reliable transportation
Ability to Lift Up to 50 Pounds
Candidates must possess a valid driver's license and maintain a clean driving record
Currently possess a life/health insurance license or the ability to successfully complete the licensing course and exam
Territory management – the ability to plan weekly travel throughout the state to visit with nursing home staff and residents
Daily Travel with potential for 75% overnight stay
Nice to have:
Preferred skills - experience using Salesforce and Microsoft Office applications including Excel, Word, and Outlook
Problem solving skills - strong analytical and critical thinking skills to identify problems and develop innovative solutions
Customer service - responds promptly to requests for assistance and strives to continually improve service
Planning/organizing - the ability to manage multiple tasks to ensure that assignments are completed in a timely and productive manner
Quality control/Attention to detail - demonstrates accuracy and thoroughness
monitors own work to ensure quality and applies feedback to improve performance
Adaptability - adapts to changes in the work environment and is able to deal with frequent change, delays, or unexpected events
Dependability - consistently at work and on time, follows instructions, takes responsibility for own actions, responds to management direction
Efficiency - the ability to visit required number of weekly visits in a timely manner without sacrificing quality
Teamwork - Able to work in team environment
Communication - Strong written and verbal communication skills
What we offer:
PTO and Paid Holidays for FT Employees
401k Retirement Plan with Company Match
Insurance programs including medical, dental, vision, company match for your HSA, FSA, company-paid EAP, and life and disability insurance, and more